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Custom Color Set
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66,934 Verified Client Reviews |
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Incorrect requestColour was so dark it looked black when I asked for chocolate brown. Account is not easy to see where to stop subscription. They just took another £27! So I’ve now had to block payments on my account. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJulie B. - Thank you for your feedback! We're so sorry to hear that you are disappointed with your hair colour. Your subscription has been cancelled, but we will reach out to you to make things right and have your hair looking is very best. Please keep an eye on your inbox for more details. |
Toooo warm!!!I need more cool tone, again took warm! Deepest are ok. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsOlga M. - Thank you for your feedback! We're so sorry to hear that your hair colour didn't completely meet your expectations. We want to work with you and have your hair looking is very best. We have reached out to you via email to remedy this situation. Please keep an eye on your inbox for more details. |
Ordered soft blue black, turned my hair red.Did cover all my grey. At least the refunded some of my money. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJocelyn - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Want to cancel order as of todayI would like to cancel my E Salon order as the hair dye did not adhere to my front middle and back hair… Evidently this product is not strong enough for my hair… Therefore, please cancel ordering any more E Salon product. I will pay for the initial order, but I’m not interested in purchasing any longer. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsJanet - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Worst thing ever!I have no idea what Im going to do! I had strawberry blonde like hair. I wanted to lighten it and add some color to it. Girl, it is egg plant purple. I have followed instructions exactly as they were given. The only way to fix it is to have it professionally done. I can't afford that!. Im looking into what my legal charges. Maybe. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnissa - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not fire engine redMy hair turned out more maroon than fire engine red 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAngela - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Did not receive brushThe package did not include the brush application so results were not that great. I also preferred my previous color. I had to redo that this time and did not get the same color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTerry - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Left on too long?The instructions caused my stylist to leave the color on for what I believe is an extra 15 minutes. She paused after the first 15 minutes to work on another customer, left my color on for 15 minutes, then mixed the developer and put the color on for another 15 minutes. I read the instructions to mean NO additional 15 minutes in the middle: 20 minutes for the first bottle, which included 5 minutes to mix the second bottle with its developer, and then immediate application of the second bottle for 15 minutes. My hair looked almost black. Was I right? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDiane - We’re truly sorry that your color was too dark. We take our clients' feedback to heart and continue to improve our products each and every day. Keep an eye on your inbox for more details. |
A little disappointedThe picture shown the color I ordered to be a lot light than it was, it pretty much matched my own natural hair color. Its just turned my hair a slight red color not lighten it at all. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSarah N. - Thank you for your feedback. We're so sorry to hear that you are disappointed with your hair colour. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we will work with you to have your hair looking is very best. Please keep your eye out for an email from us shortly. |
I was not happy.My hair was the color I wanted but after a couple washings the color faded. I Take me off your email list. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnna - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. As you requested, we have unsubscribed you from our promotional emails. You'll no longer receive information from eSalon. |