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Color Set
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66,934 Verificado Comentarios de clientes |
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resistant greysI have been using e salon hair color for a while now , but my greys have become resistant to color and the color wears off in couple days or doesn't cover to start with .please help . Thanks Suneera 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSuneera - We’re sorry to hear that you have been unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the gray coverage you are looking for. |
Nice colour but applying two bottles was a faffI applied this colour on my own but not being a hairdresser and having quite long hair I found it difficult to keep roots separate from lengths of hair. When I applied the second bottle I applied it all over the hair to ensure I had covered all the hair from roots to tips so that I didn't get a patchy result as I couldn't see very well the back of my head. It was a bit of a faff for me and I would prefer a one bottle application. The colour was lovely and the results were shiny and covered the little bit of grey that I have. A little on the dry side so a richer conditioner would be better for my hair. I do want to go gradually go a bit lighter for the summer so won't be getting this colour again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLydia - We apologize that your eSalon coloring experience was a bit difficult for you. When we prepare your order, our colorists want to make sure that you have enough color for a complete application based on your personal hair details. We hope to provide your next color application, and can work with you to adjust the formulation so it’s just right. |
Color didnt take.All the work (long process) and now I'm back to buying box dyes from grocery store! 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosVictoria - We apologize that you were disappointed by the results of your color application. Since you expressed that you were unhappy, a member of our Color + Care Team reached out to offer a complimentary reformulation to better suit your needs. When you indicated that you did not want a reformulation, we processed the refund you requested instead. Again, we apologize that you were dissatisfied with your experience. |
Not quite dark enoughHoping my feedback helps with my next delivery and the results are closer to what I want 2 de 3 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosEm - We're sorry to hear that your color came out lighter than you expected. We have received your request for a darker brown with deep red undertones. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. If your colorist has any questions, they will reach out to you. We look forward to crafting your custom reformulation. |
it was still more dark then I was looking forThe color still came out a bit more dark then I was looking for! Great coverage, just still too dark and less Cherry brown 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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3rd adjustment is IT!I’d been showing silvery roots for a couple of years and finally sought help with E Salon who had been highly recommended. I wanted to get back to my dark brown original color, but was advised by ES counselor thru email to go in steps.. So, this third order has been the darkest and Bingo!,…, I was there! But…, I had just started using shampoo, conditioner & serum, from Life Vantage for fuller hair, 3 weeks prior. KTwo days after coloring my hair and being so excited for the dark brown, I washed my hair & conditioned, which washed 40% of the color out! That had not been the case after the last color treatment, using my previous shampoo and conditioner. Maybe I needed it to let color sit for more days or maybe it’s the ingredients in the Hair thickening shampoo & conditioner recipe. I like both products, but if it’s at the expense of taking my desired hair color out, I prefer to refrain from the thickening shampoo & conditioner! I appreciate the support & quality of E Salon color. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Coverage was differentI was amazed with my very first application. My color was perfect, and it covered my gray completely. My second application was not as good. All instructions were followed to a tee. I noticed that my gray was still showing, I must admit that I didn't color my hair right after receiving my new kit. I was away, and applied it 2 weeks after receiving it. I love the color, but the coverage just didn't cut it this time. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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jolie couleur, à voir dans la duréeContente de ma première couleur mais un peu trop foncée à mon goût. Pour la seconde j'ai fait un peu éclaircir la teinte. Après 1 mois j'ai obtenu avec la patine un joli blond vénitien qui était l'effet recherché. Les cheveux blancs reviennent vite sur les tempes mais sinon bonne couverture. J'ai apprécié le coffret et les conseils personnalisés, moins les délais de livraison (au moins 1 semaine depuis la Grande Bretagne). 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Last color receivedI did not care for the last hair color set. Did not stay in long and the color was off. Not sure if I will be ordering anymore. Thank you 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Doesn't cover all my grayDoes not cover all my gray 0 de 0 personas encontraron este comentario útil. ¿Y tú? |