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Color Set
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66,934 Verificado Comentarios de clientes |
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Had root issuesMy roots came out lighter then normal but the company has fixed my formula 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosShannon - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Love the product but very upset with price of orders!Love the product but very upset with price of orders! I never requested the Color Kiss added to my orders. I do not use them and am now stuck with 3 of these at an unbelievable cost of $12 each. I am now $36 in the hole and would like to send them back with free shipping as I never requested these. I actually still have the free sample sent way before. This happened before and I had to cancel the touch-ups. I don't know how they got re-added to my account but I am very upset they did. I rarely check e-mails anymore and somehow missed this but I must cancel any future orders as I can only afford the store bought from now on. Thank you for the great color though. 9 de 12 personas encontraron este comentario útil. ¿Y tú? |
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My go-toMy first color turned out very ashy on me. My colorist mixed a dark blonde and golden blonde, but it turned grey blonde, and not in a good way. I have tan skin, so anything too dark makes me monotone. I loved the personalization and all the extras my kit came with, so I am giving my next shipment a try. Update: 2 years later, this is cheaper than going to the salon or beauty store. If you're specific, your colorist will match as much as possible, just pay attention to the tones they mix together. The instructions are easy to follow and it lasts for a while. I'm a loyal customer for sure. 4 de 6 personas encontraron este comentario útil. ¿Y tú? |
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ColorColor didn't seem to last as long 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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NOT A BAD COLORI WILL SEE HOW LONG THIS COLOR HOLDS UP & DOES NOT FADE. I WASH MY HAIR OFTEN & USE HAIR SPRAY. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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What A DisappointmentI ordered this color with high hopes that it would be salon quality. It was not. Honeslty it's no better than your typical box dye. I tried to go in and cancel the recurring order (which you they MAKE you sign up for when you first order), but it wouldn't let me. So I figured it was just a glitch and meant to come back later and cancel it. Unfortunately for me I forgot all about it until I saw the charge for a new order on my card today. I called immediately to try and cancel the order but was told that it's too late to cancel. Asked if I can return it for a refund, and was told that I can but they won't refund the shipping charges. TOTAL GARBAGE. I guess that's what I get for trying to save a few bucks. 259 de 274 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLindsey - Thank you for your feedback. We apologize for the disappointing experience you had while cancelling your service online. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Again, we apologize for any inconvenience this may have caused. Please let us know if there is anything else we can do to help. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Wrong colourNot the colour I desired was meant to get one sent out never received it so won’t use again 39 de 40 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDawn - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Bottles leaked during shippingI received my package and the top was not properly tightened on one the bottles and the color leaked all over the box . I went to the website to contact someone to resend me a new box & there is no number to reach anyone or an email address . Esalon is worthless if you can’t get in touch with anyone for replacement or refund. 13 de 15 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBeth - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
hHAVE YOU GOT AWILE TO DO YOUR COLORING ON YOUR HAIR??ALL THE IMPORTANT ITEMS WERE ENCLOSED WITH THIS KIT....BUT TRYING TO PART YOUR HAIR , THEN COLOR IT WERE DIFFICULT WITH SOMEONE WHO HAS A PROBLEM CO-ORDINATING THEIR HANDS, PRODUCT, ETC. AND DO A GOOD AND THOROUGH JOB OF IT... IT WOULD BE NICE IF YOU ENCLOSED A COMB TYPE DEVICE ON THE END OF THE APPLICATOR THAT YOU USE TO PUT THE COLOR ON YOUR HAIR...WOULD BE SO NICE TO HAVE SOMETHING ON THAT ORDER....IT TOOK ME SO MUCH LONGER THAN IT DID THE COLORING I USED BEFORE THIS... TOOK ME A LONG TIME BEFORE I GOT TO SET THE CLOCK TO THE RIGHT TIMING...THE COLOR ACTUALLY DID COME OUT OKAY AND LOOKS AND FEELS GOOD AFTER SETTING WITH HOT ROLLER CURLING IRON... TIME WAS GREAT IN GETTING IT TO ME, AND THE PACKAGING WAS FANTASTIC...HAD TO READ THE INSTRUCTIONS A COUPLE TIMES TO GET EVERYTHING RIGHT THIS FIRST TIME I DID IT BY MYSELF...KITS COMING SO EARLY THAT I HAVE ONE TO DO FOR NEXT TIME....SO DO NOT NEED THE NEXT HAIR COLOR TILL PAST THE SIX WEEK DEADLINE... TAKES AWHILE TO DO, BUT I PLAN ON KEEPING ON UNTIL IT BECOMES 2ND NATURE... A.J. 19 de 26 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosA.J. - Thank you for your feedback. We apologize for the disappointing experience you had with our (product name). We're always looking to improve our service and products, and truly value everything our clients say. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Color was darker that current colorI have had good experiences in the past but this past formula was not that great on my greys and the color I was given was darker than my natural color. 2 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosEllen - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |