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Custom Color Set
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66,934 Verified Client Reviews |
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Awful experienceI was so excited to try this service and I am so upset right now I don't know why I even tried. I ordered a cool blonde tone and my hair is freaking orange! I had to rinse my hair for 45 minutes and shampoo it 4 times to get the thick cakey feeling out of my hair. Really sad because I hate going to the salon and I am going to have to go spend 200 bucks to fix this awful color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsErin- We’re sorry that you were unhappy with your hair color and that it was difficult to rinse . Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
My Hair colorI really want to like this product, because it is So convenient! But I'm just not getting the results I want (I'm really picky when it comes to my hair) And this product is making my hair super dry & frizzy. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPaulette- We’re sorry to hear that your results did not turn out as you expected and your hair felt dry and frizzy. Since you indicated that you were unhappy with your hair color, we have cancelled your service, as you requested. Again, we apologize that you were dissatisfied with your experience. |
Coverage is great and product user friendly!The color was off. Was at best a medium brown to dark. Not Golden. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSherilyn- We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
True to descriptionThe color was exactly as shown and described plus it made my hair shiny, not dull. I have well water which made it hard to get the dye out but after washing a few times with the shampoo provided it worked fine 0 of 0 people found this review helpful. Did you? |
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Back to BasicsI absolutely LOVE the Strawberry Blonde I grew up with!!!! 0 of 0 people found this review helpful. Did you? |
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AmazingThought I'd have a little change in colour and it's so vibrant! Deep brown mahogany red looks so pretty and such great condition. Loads of people have commented on the fab colour!! 0 of 0 people found this review helpful. Did you? |
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Awesome hair colorI have been using eSalon since 2015 and love it. It gives your hair a depth of color you can't do yourself with other products. You really have to scrub your scalp to get the color out since it's a gel but it's well worth it. 0 of 0 people found this review helpful. Did you? |
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Pretty Color! Great Coverage!This was my first color from eSalon. I went through the questions and chose a color based on the automated suggestions. Shortly after, I was contacted and a different color was suggested based on my photo. I was both impressed and skeptical. I decided to go with the suggested color. Well, the colorist was right. The color was perfect, beautiful and covered well. I love it and eSalon! 0 of 0 people found this review helpful. Did you? |
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Hair color matchThe color and process was easy to follow. The order is strong keep a well ventilated room to work in. 0 of 0 people found this review helpful. Did you? |
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Perfect colorPerfect color and much less expensive than the salon! 0 of 0 people found this review helpful. Did you? |