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Custom Color Set
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66,934 Verified Client Reviews |
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I can't believe how easy this is!!!I've been paying 150 dollars every three weeks for the last couple of years. I love my hairdresser but i swear this covers better lol 0 of 0 people found this review helpful. Did you? |
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Loved the product, but color was a little different than expected.I loved the instructions and the actual product. It was great and has stayed vibrant since I've put it on. The only thing is that it came out darker than I expected. It has toned down and it's more like what they showed in the color picker. 0 of 0 people found this review helpful. Did you? |
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closingi love your product but i must cancel my membership after this order. due to funds. thank you 0 of 0 people found this review helpful. Did you? |
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Love the results.Was a little too dark for me but first attempt so that's reasonable. About to do again and love that I can request slight modification of color. 0 of 0 people found this review helpful. Did you? |
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Terrible experiencethe colour is the worst I ever had, the roots came out completely different to the rest of my hair, and it seemed not to colour my length at all , terrible stuff, made my hair feeling like a have a 1kg of lard on them , the shampoo did not made a foam , all hair felt like I did not washed them for a year!!! total waste of money and my hair feels horrible too!!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKat- We apologize that your eSalon experience has been unsatisfactory. Since the color results did not turn out as you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were unhappy with your results. |
could be betterStill pulls out the red pigment in my hair. I want to cover the gray with my same light brown color, while not pulling out the red pigments. I can do this well with color off the shelf. I am asking for a refund for my last purchase and to cancel my shipments. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCharlotte-We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have already credited your account with one complimentary hair color credit. Again, we apologize that you were not happy with your color. |
Not the color I wantedI looked like a bright copper top penny at the age of 59!. Was not the strawberry blonde I requested. :-( 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSherie- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Itchy scalp after applicationHad to interrupt the coloring process as my scalp burnt and was itching too much. This was the 2nd time that this happend. Not happy at all 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBi- We’re truly sorry to hear that you experienced a reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. Since you’ve experienced an allergic reaction, we have refunded you for this color and reached out to you with more details. |
Hair color was okThe color didn't turn out like the picture showed. The roots were more brown, the middle was more red red and the ends were more copper. I liked the red red color but it wasn't the color that I wanted. I wanted copper. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRebecca- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Not great gray coverageLoved the color... however, within just two days of application, my gray was showing again. That's the WHOLE reason I color my hair to begin with - to cover my gray hair. Bit disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGenette- We apologize that your color results faded faster than you were expecting. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |