|
Custom Color Set
|
66,934 Verified Client Reviews |
|
Sort by: |
|
AmazingI've never had a color last so long on my grays. 0 of 0 people found this review helpful. Did you? |
|
Hair ColorFirst my hair turned out awesome than in couple weeks later my greys started showing again in the roots. Therefore I had to use hair color from home. Not completely satisfied or I don't know how often do I have to color my hair with your product? I love the shampoo and conditioner that I purchased from you. 0 of 0 people found this review helpful. Did you? |
|
Strong ash look.I really like the products but I notice there's a strong ash look. 0 of 0 people found this review helpful. Did you? |
|
Brilliant productI found this so easy to apply, but, best of all, it actually coloured my resistant greys. Other products have been ok, but haven't done what I wanted them to do completely 0 of 0 people found this review helpful. Did you? |
|
Fine, but the tinted love is not for meI am sure the color was fine, but the tinted love lightens it too much 0 of 0 people found this review helpful. Did you? |
|
ReviewIt made my hair greasy 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsMelissa - We’re sorry that your custom color left your hair feeling greasy. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
GoodDoesn't give me the grey coverage I like. Doesn't last on my roots 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsSherry - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |
Doesn't lastI actually loved the color when it was first done, even though it was a lot lighter on the grey than everywhere else. But it has been less than two weeks since I did this and the grey is already showing through the color. It actually looks like the color is washing out, it is much lighter and duller already. I do use a shampoo for colored hair. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsRachel - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Hair texture when using this productOverall I am dissatisfied with the texture of my hair after I use the permanent hair color. My hair feels like hay. I have never experienced this texture with a professional color or color from a box. I was satisfied with the longevity of the color in regards to keeping my grays covered on my first color but this time, my second time, at about 5 weeks I started noticing the grays showing through. Covering grays was the main reason for my trying esalon hair color. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsMindy- We’re sorry to hear that your hair felt drier than normal after your application. Since you indicated that you were unhappy with the texture of your hair and color fading to fast we have cancelled your service, as you requested. Again, we apologize that you were dissatisfied with your experience. |
CareyI wish the color had less red and more blood in it 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsCarey - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |