|
Color Set
|
66,713 Verificado Comentarios de clientes |
|
Ordenar por: |
|
What the hell?I’ve been getting color here for a while and had no issues. My hair has grown a lot so I added an extra bottle to my order and instead of blonde my hair came out bright red. I was in tears. My roots are blonde and my ends are bright red and all I can do is pray it will fade back. I can’t believe this. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosRachael - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals! |
The red endsMy end aren't as red as I was hoping I followed the directions as prompted and carefully and my roots are perfect by the ends turned out a similar color to the roots not sure if it's my hair or but it's soft and smells great. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosAshley - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals! |
Colour was completely wrong!?I had ordered Medium Blonde Copper, but I would describe the colour Dark Blond Mahogny. Thank god I did a test first. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosemma D. - We appreciate your feedback here at eSalon! We are so sorry to hear that your experience with us was not as pleasant as you expected it to be. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Gray coverage is excellentWill be able to give 5 stars when the color is perfect. The formula still has more red than I’m happy with. It’s unfair really to evaluate it now because the color was wrong when I started using ESalon but they are trying to make it right. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosJanet- We are very appreciative of your feedback! After reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! Your adjusted color will begin processing July 19th. |
greys not covered, fades fastI tried the product several times, then tried an adjusted formula--it still did not cover my grey hair and faded very fast. My roots have always been much lighter than the rest of my hair since using. I have always used dark brown hair color, even before switching to this brand. I regret cannot use this brand. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosNina - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Lost so much hair!The color was good,the coverage was good, but I ha e NEVER lost soooo much hair when dying my hair. I lost 2 brush-fulls in the shower & 1 more when I combed through my hair after I got out. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosRoseyBadAss - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
Color was different than the normal color.I colored my hair and then used the light set I had been sent previously. The color seems darker than I have ever been, almost black. Then last night I used the light set for highlights and now have No highlights. I'm thinking of actually going to a salon for color. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosMichelle - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Color dark, not covering graysFollowed instructions, overall color darker than anticipated. Gray hairs very visiblr even after coloring. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosStacy - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
pretty good but I missed a spotI just noticed today that i missed an entire area on the top of my head near the back. Anyway I have moved up my shipping date as it took 2 weeks from ordering to receiving last time and I don't want to delay my next attempt! I might enlist a friends help next time. As far as the color goes I'm pleased with it, natural looking. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosEmily - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Didn’t last.My gray reappeared after a few days. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosKim - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |