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Custom Color Set
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66,880 Verified Client Reviews |
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ColorThis color was to light , I need to go back to first color.... with a drop of red in it!!! Is that possible? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJean - Thank you for your feedback! We see you've spoken with your colorist who has adjusted your color to your request. We're glad we were able to help you find your perfect shade! |
Remove me from this site.Initially I loved your product, however, for the last 3 deliveries, I have had problems with the hair color. 1) it stained my skin, and it took about a week for it to fade (this was in addition to the stain remover in the kit) 2) the color didn't last and within 2 weeks my roots were very prominent 3) on the last delivery the color was more of a dark brown than auburn. Please remove me and my financial information from your website. Thank you. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTerri- We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service, as you requested. Again, we apologize that you were dissatisfied with your experience. |
Good end color, poor processIn the end, I do like the color of my hair. However, it took me a full 30 minutes to rinse the dye from my hair. I literally ran out of hot water before the water started running clear. Additionally, the dye collected at my roots and I had to use my fingernails to scrape it out of my hair. I was super happy with the product until it came to wash it out. I followed the directions to a T, but still had this issue. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - We’re sorry that your hair color was difficult to rinse out. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
not what I orderedThis is still the same color from the first order. I had changed the color but got the same wrong color. THe color came out almost black. Not a happy camper. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsFelicia- We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
Had almost no color change on my hairI am very disappointed with the product. My hair color has not changed at all. I hope they will refund the purchase as they promised 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHalise - We're sorry to hear you were disappointed in your color! We're reaching out to you to help you redeem your Satisfaction Guarantee. Look for our email for more information! |
goodit look good and I like the colors. 0 of 0 people found this review helpful. Did you? |
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Love everything about it!I love my color. Had to change one time and it was done so well. Love the packaging. Seems so luxurious. Very easy site to use and getting started was very easy. I would recommend to all. My hair feels so good afterwards too. 0 of 0 people found this review helpful. Did you? |
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Great lasting colorI just love this product. They altered my color perfectly and it lasts a long time. 0 of 0 people found this review helpful. Did you? |
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Color your dreamI like this product, first because I had the possibility to "mix" and get the color I want and because is easy to use and the results are like has been made into the salon. 0 of 0 people found this review helpful. Did you? |
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Love, love, love it!The hair color I received was exactly the shade I wanted. It looked good the first day it was colored. Not like the salon when it's too dark and takes a few days to calm down to the color you want. There was plenty of product and my grays still haven't come through, even after 5 weeks. Highly recommend. 0 of 0 people found this review helpful. Did you? |