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Color Set
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66,880 Verificado Comentarios de clientes |
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QuestionableI have red hair and color is usually perfect. But every so often it comes out bright orange. Not as consistent as it should be. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDebbie - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
HORRIBLECOLOR WAS AWFUL AND GRAYS NOT EVEN COVERED AND AUTO SHIPPED ANOTHER THAT AM STUCK WITH 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRobert - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. The decision is completely up to you! |
DisappointedColor did not come out at all. The blue tones came out red and purple. Most of it washed out. It only colored the grey 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJennifer - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
Didn't stay longThe color looked great for a week but it faded fast & my greys started popping out. I might try it again since it was my first time; not sure. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAmber - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
hair colorThe first box was a pretty color at first however, it fried the ends of my hair ( had 2" cut off). I opted out of this eSalon program. They sent a 2nd box (which I have not opened yet) I cannot use on my hair. Thank you. I am not interested in your eSalon 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLisa - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We value your feedback, and truly appreciate you reaching out to let us know about your concern. |
Good colour but weirdly waxy.Love the colour blend but really don’t like the waxy feel of the product when rinsing out. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAlison - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not happy at allDidn't cover my grey very well, is really dark for what was supposed to be dark blond- more like dark brown, and is very red considering I warned that that is an ongoing problem with other products and was assured it would be taken into account when making my special color kit. Very disappointed and will not be re-ordering and not suggesting to friends. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosShawna - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
Great match!I am happy to say that the dark blonde hair color I ordered from esalon matched my roots with my hair color perfectly and evened everything out just the way I asked for. The esalon stylist was very responsive when I emailed to ask a question and add a comment. I was definitely a little skeptical of the instructions that were included in mine, they said to only dye my roots and then pull the color through the rest of my hair and massage for 3 minutes as the last step before rinsing. I almost didn't do it...I thought, oh boy...this is going to be disastrous, my hair is never going to match...but, it worked and it does match! So I strongly suggest following your personalized instructions, even if you think it sounds weird. I had great results. 11 de 12 personas encontraron este comentario útil. ¿Y tú? |
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Love itLove the color and texture my hair got 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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SUPRISEDEXCELLENT LOVED THE PRODUCT 0 de 0 personas encontraron este comentario útil. ¿Y tú? |