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First time user, loved it!This was my first order and I was a bit scared, as I am just starting to color my own hair after my hairdresser retired. My sister uses e-salon, so she told me to try it. I have red hair which isn't easy to color right. I filled out the form and then my stylist told me via email that she changed the formula to what she thinks would match what I had (I did include a picture and would recommend anyone do that if you want a good color match). I was terrified as I didn't want to look like Bozo the Clown, but the color match was perfect. Seriously, perfect! I'm about to color my own hair for the second time this week but now feel like a pro and am no longer scared! I'd definitely recommend it. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Love this idea coloring at homeWish I could get better grey coverage. Leave on for 30 minutes. Otherwise love the color and my hair is shiny. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Nice colorI like the color, just didn’t like that the color stayed in my scalp for a day 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLeticia - Thank you for your feedback. We apologize for the disappointing experience you had with our Customized Hair Color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
It's not for everyone.Im a dye hard do it yourselfer and thought this was a genius idea!! The color did not turn out correctly though. I had orange roots and a weird color for the rest of my hair. I followed the instructions to a T and I was not happy. I didn't realize they would continue to send me the same hair color until I received a box in the mail just now, and was charged 25$. Make sure you don't have any auto stuff until you enjoy your color. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHoleigh - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
No satisfaction with unflattering colorI received a color that was very unflattering. I immediately sent a message to customer service and received a message that they would adjust it with my next order. so meanwhile I am supposed to live with a bad color for a month? Twice before I asked for a color adjustment and received the same formula. I quit. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMichelle - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and we have sent you an email to get this resolved for you. We appreciate you reaching out! |
Hair color for meThis color didnt take to my grey hairs 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosVeena - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Absolutely Love it!!Ideal color, lasts & vibrant w my grey coverage. No adverse reactions ... totally love the tone made just for me! ♡♡♡ ...I wanted to express sheer Joy n gratitude to you for the udated fabulous hair color you provided me in this last shipment...by far the greatest color ... I have been complimented often.... Love this product and ESALON you're the best TYSVM 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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The Best Colorists!For years I have been searching for that perfect red to complement my skin tone. In one order, my colorist gave me that perfect color! I highly recommend this service!! 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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The color is exactly how I want it!The adjustments made the time before this one have resulted in my hair color now being exactly how I want it. Thanks! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Great!!I love how easy it is! The instructions are so detailed and easy there's no way to mess it up! I just wish my color would have been a little more red but I still love it! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |