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Custom Color Set
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66,866 Verified Client Reviews |
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Worst experienceLeft a horrible waxy residue. Have shampooed my hair 4 times, going onto 5. I've conditioned and it still feels gross and looks dull. I was so scared it had melted my hair. Never ordering again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarilyn - We’re sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling waxy. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
What is that oily waxy residue?!!My hair is having trouble taking color. The roots take color great, but the bottom 3 or 4 inches do not want to hold color. I was hoping this product would be different. Well no such luck. The color on the roots and everywhere looked great at first, but there was this horrible waxy oily residue. I had rinsed and rinsed and rinsed and then used the shampoo provided and then rinsed some more. I had to use my own color shampoo to finally get the oily residue out of hair. It's really gross. I have never had that problem before with all the times I have colored my own hair or have had it professionally colored. I think I spent 20 minutes at least rinsing it the first time just trying to get the residue out! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChristian - We’re sorry that your hair felt waxy and oily after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Not what I asked forI asked for a lighter color, even uploaded a picture. I got the same results as I did with my previous "color". None of the golden tones showed up and neither did the red. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAndrea- We apologize that you are unsatisfied with your color results. Since the color turned out darker than you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter. |
Poor qualityI experienced a weird waxy build up when trying to rinse the color out. This happened the last two if not three times. I bought a special deep cleaning shampoo that works and used it a few days before the last time I used this color and still the same waxy build up that's almost impossible to rinse. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJanine - We’re sorry that your hair felt waxy after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
color treatmentIt was too light and my grey came through within days. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJodie - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Best Hair Color!This is the best hair color I have ever used! My hear looks healthy & feels great too. I definitely recommend using eSalon hair color ~ you will be glad you did! 0 of 0 people found this review helpful. Did you? |
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Hassel free personal colourist to your doorLove this product and the accessory products that compliment the range. excellent service and speed of delivery. Very personal service without any hassle of appointments and salon visits. I have made small changes which have been met exactly by my colourist. Can say this is as good if not better than any colour I have had at salons but with a fraction of the price tag. Easy to use website and very clear choices with fast feedback and responses. I feel I trust what the colourist tells me and have a rapport now even though this is an online service. I was really unsure what to expect when I signed up last year but I can honestly say its a smooth and trouble free way to keep my hair and roots looking great. Thanks 0 of 0 people found this review helpful. Did you? |
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Recent color shipmentThe color is perfect!!! 0 of 0 people found this review helpful. Did you? |
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perfect colorloved it and it matched well 0 of 0 people found this review helpful. Did you? |
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Exceptional ProductWhat luxury! Custom blended color delivered to your door.. I've been coloring my hair for over 25 years so I've used a wide variety of products.. Yours are, without a doubt, exceptional in creation and delivery. 0 of 0 people found this review helpful. Did you? |