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Color Set
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66,689 Verificado Comentarios de clientes |
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Color made me vibrant maroon headColor made me vibrant maroon head 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHebe - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Hair color reviewHi there..I finally tried the personalized color you sent me...& it came out as I expected. I want irridescant violet mahogany. The color looked great as it processed.a little messy to apply as was more liquid than I'm use to. Anyway...in the end...the root coverage is a dark auburn & the rest of my hair is pitch black. If you can think of another color to make my hair pop...let me know. All the materials & directions were great...thanks ,holly 1 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHolly - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
I wanted to love it, but...I have to say the customer service was top notch! My first color was really off (I think I ordered wrong color for me) and the rep readily sent me a new color free of charge. Again, not right and did not cover my nearly all white roots. The returns were easy, the packaging lovely and the service fantastic. I may just have stubborn roots because the product didn't cover. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Custom hair colorI have never used color from box at Walgreens or Target so I cannot really compare. Instructions were clear and very easy to use. Results may be limited by my inexperience, however I feel like it made my hair redder than I'd like. I was going for brown. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCarolyn- Thank you for sharing your candid feedback. One unique benefit of our service is that we can adjust your formulation based on your hair color needs. We have reached out to you to ensure that we get your formulation just right! |
Nice colour WRONG shadeI really wanted a change so deep violet purple it was to be. Only this time I knew I also wanted to try eSalon for a better colour and condition after colouring my hair. I knew I was taking a big leap from washy red to the vibrant violet purple I had picked out, but was ok with it as I'm a ex~hairdresser. Colour day arrived looks good mixing it, looks deeper when on but you can't tell when it's wet!! TADAHHHHH!!! OH! NOT the colour I'd picked out, not the lush vibrant violet purple I'd paid for but dark brown with a 'hint' of purple.....GUTTED!!! I was that disappointed I just dried my long hair and tied it up! My hubby was 'let's look then' as it was him that had treated me (paid) "I thought it was going to be purple not brown!" an that was outside in the daylight were it should have been lush and bright.....NO BROWN!!! So! What do I do now? Trust eSalon again and pay another £16-? Or go back the the dye in a box from the super market??? So eSalon......Whdt do I do now? P.S ~ I haven't posted a picture as it's NOT the colour I 'thought' I'd brought. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPaula - We apologize that your color turned out differently than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color to better suit your needs. So we have credited your account for one complimentary hair color order. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. Again, we’re sorry that you were unhappy with your experience and look forward to crafting your custom reformulation. |
I want to keep purchasing your from but I really want the colored I desiredLike I send it my hard is darke than I was expected and I really like my lighter colored I had before I used your product 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosElvira- We’re sorry that you were unhappy with the results of your recent order. Your colorist will review your comments and will adjust the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Custom colorThe color is OK, just slightly lighter and more coppery than my usuall. It seemed to leave my hair drier than other brands; in fact my hair looked much smoother and shinier after the next washing, when I was using my usual shampoo/conditioner. I was sent one color for my roots, and another "glaze " for the rest of my hair. The instructions for the second color warned to apply below the root application so that the color didn't get too dark, although overall, both seemed to lighten my hair. I'm also concerned that the next delivery is only the color for the roots, and I don't know how long the copper glaze on the rest of my hair can be expected to last. One last thing (and since it didn't even work well, I feel silly complaining) - most commercial colors come with enough conditioner that I can use it every week nearly until it's time to color again. There was barely enough in this kit for the initial application. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNancy- We’re sorry that your experience wasn't 100% satisfactory. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Not satisfiedThis was my first attempt at coloring my hair and I must say that I was not impressed. I was attempting to lighten my hair to a more natural copper red. The entire process was simple enough but the end results were not what I expected. Directions were very well written and simple to understand. Loved the pictures and how the entire kit was set up. I would love to try it again to see if I could achieve my color goal. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDestiny - We’re sorry that your hair color did not provide you with the results you were expecting. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation formulated to even out your color. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |
Hair color that left my hair dryI have never had a hair color tangle my hair and make it so dry that I was forced to get it deep conditioned. The product arrived on time and after I followed the directions to a tee the entire back of my hair is red at the scalp and black on the top. Lucky for me I can cover it up because of the length of my hair. It took both bottles to cover my entire head. It took me an hour to get my hair rinsed and shampoo didn't work. My hair was left with a dry feeling, no shine, my husband complained of the smell. I will be going back to Sally's Beauty Supply next time for hair color. I am giving two stars because of the fast delivery. 2 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNiesha- We’re sorry that you were unhappy with the results of your recent order and your hair felt drier than normal. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
ColorIt was the color that I chose 0 de 0 personas encontraron este comentario útil. ¿Y tú? |