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Color Set
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66,793 Verificado Comentarios de clientes |
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The new branding makes me sadI’ve been a long time customer. I have always loved the color and the customer service is spot on. But the new branding feels cheap. The labels look like they were printed on my old printer from about 10 years ago. The new shampoo and conditioner is just like any generic color brand you get at the drug store. What happened to the Heart Lock it? The old packaging felt unique and cool. I feel like I got sent a box of Clairol. I’m not leaving you because your product is solid. But I miss feeling like I was being sent something unique and different than every other boring drug store brand. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRachael - We truly appreciate your feedback. We’re always looking for ways to improve our client experience. Before the rebrand, one of our taglines was “Mix. Match. Love.” but what we do is so much more than simply matching you to a pre-existing color. We craft an individual formula that’s made for you, and only you. And what we offer is more than just color alone; our team of in-house colorists offer guidance, advice, and support every step of the way. With the rebrand, we wanted to create a language and a visual identity that reflects our craft and the relationships we build with our clients. |
not good.I ordered a red violet colour and my hair went dark ginger! Not what I wanted,I will Not be continuing to use this service as it is no better than a shelf pre made colour.. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosVanessa - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |
color did not matchit was supposed to be a dark brown with red under tone, it was not the case. It appears a dark black brown hair, no red. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosVanusa - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |
Color not what was promisedI ordered dark brown intense pearl violet and red. I didn’t receive this. I only have darkest brown color very disappointed that no one from company would respond to emails With they should fix my color or issue a refund for this mistake 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLaura - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
I love itCovers really well 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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hair colorI love eSalon hair color system. Beautiful color, coverage was great. I love that there's a colorist just a phone call away. I can't say enough about this product. I will definitely use them again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Color holds so wellAs compared to drug store products, eSalon hair color lasts longer. I like the lighter color that I requested and received. Thank you! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Love the color!Color is great! Looks really good! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Great colorLove it I get full coverage prefect color match better than and box brand or salon and great price no appointment need I can do it at my convenience . 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Love The ColorI love the color, Hoping the next batch will cover the greys better. Great customer service! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |