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Color Set
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66,713 Verificado Comentarios de clientes |
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My hair was fried afterwardsI have colored my hair several times with this formula and had experienced some dryness afterwards but nothing major. This time my hair was fried afterwards and it took several hair masks to repair the damage. Even still, my hair feels more brittle and less healthy than before I colored it. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMary - Thank you for your feedback. We apologize for the disappointing experience you had with our hair color. We're always looking to improve our service and products, and truly value everything our clients’ say. We hope to continue helping you find hair perfection! Keep an eye on your inbox for more details. |
Color ajustmentTake out red I like copper. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTina - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
My hair feels dried outI colored my hair 10 days ago and the color is lighter than I expected and my hair felt like straw after I did it. He I am 10 days later using my color care hydrating hair products and while it's not as dry it's still feeling very processed. I've never had a color do this. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosStephanie - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Not the color I wanted at all:’(I really was so excited to try out this dye!! I’ve been using box dye, and I like the color of the one I’ve been using, but I don’t like the damage and I feel like it doesn’t last as long. I thought this would give me better results. I followed all of the instructions completely, but I’ve spent my whole morning in tears because my hair looks nothing at all like what I expected. I wanted a cool toned auburn shade, but instead I got a fiery red shade with brownish roots. I really really hate the way I look, and I don’t know how or why I got this color when it was not at all what I chose. I’m really disappointed, and I don’t know what to do to fix my hair- cancelled plans because I don’t want to go out with this color:( 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSamantha - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Easy Process, but my hair didn’t take the colorThe process and instructions are amazing!! Definitely easy to follow and it’s fool proof. I just unfortunately have super dark hair, so there was just no difference in the color at all. I knew there was a risk with the purple undertones, but I was hoping they’d show a little in the sun and unfortunately it’s just dark brown. It was worth a try tho!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosIesha - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Fades fastFades fast but still healthier for hair and cheaper than going to the salon. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLisa - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color doesn't cover gray rootsThe dye is watery and doesn't stain your skin so how can it color your gray roots! 2 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKaren - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Dark blond unfortunately turned orangeThere are so many great things about this company and wish i could give 5stars to eSalon. After following directions precisely with both a custom color and an eSalon highlight /light set, my dark blond hair turned nearly orange. I called eSalon and received polite and professional help over the phone listening to my problem, as well as quick action on their part sending out a toner rinse via Fedex; however obviously that couldn't really correct the damage that had been done. I wore a baseball cap for a week, used the toning rinse that eSalon sent right away but it made little if any change to damaged orange hair. I ultimately went to a salon and had a color correction done for over $100 :(. I learned a lot from this experience: that in my case (speaking for myself only), mail order color just is too risky for my highlighted/lowlighted dark blond hair with grey peeking through. If I had one color that I could easily order I'd surely have had more luck, but in my case, my hair has never looked worse sadly and I cannot risk it again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJody - Thank you for your feedback. We apologize for the disappointing experience you had with our hair color and Light Set. We're always looking to improve our service and products, and truly value everything our clients say. However we're happy to know you have already worked with one of our Color Experts to discuss your concern. Please let us know if there is anything else we can do to help! |
HighlightsI have very thin hair, as do most natural blonds, I followed the directions provided and ended up with all of my hair on the outside highlighted. I had explained to my 1st colorist my highly rated, as one of the best colorist in San Francisco always used a cap to pull my hair through. He moved to Hawaii😥. For some reason my colorists changed with esalon and the info was not passed on. My instructions were to use a brush, with 3 1" pieces highlighted on each side! That was a lot of my hair! I trusted they knew what they were doing with the instructions delivered. I have recieved another box of color and am afraid to use it. Also I was supposed to get hair clips with order but they were not included. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDianne - Thank you for reaching out to us here at eSalon! We are so sorry to hear Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
EggplantI needed a lot of help with my hair due to the bleached ends, needed to change some choices i made and went with what was advised to me. My hair is much darker then i anticipated but after a few days i do like it. It’s what i needed, a change. I’m trying to figure out what it is i actually want or if this is it. Shall find out. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBecca E. - Thank you for your feedback! We are so happy to hear you are loving your personalized hair color. Nothing makes us happier than hearing we were able to make your Hair Goals a reality. Keep an eye on your inbox for more details. |