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Color Set
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66,713 Verificado Comentarios de clientes |
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Still work in progressTo "start over" I pulled the old color out and then put in the new formula. It is not exactly what I was looking for but may be due to pulling color out first. I will stick with this for a bit and see what the growth and re-color bring. Thanks for the assistance in tweaking the color! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCecilia- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Easy to UseThe ease of mixing and applying was great. The color needs more red. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKathy - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
La couleur n'était toujours pas satisfaisanteAprès coloration je suis châtain !!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSandra M. - Merci pour vos commentaires. Après vérification de votre profil eSalon, nous constatons que l'un de nos experts coloristes vous a déjà contacté afin d'arranger ce problème. N'hésitez pas à revenir vers nous si besoin ! |
Coloration naturelleLa coloration est facile à appliquer et le rendu est plus naturel qu avec les autres colorations des hypermarchés. Seul bémol elle ne dure pas plus longtemps que les autres c est à dire un peu plus de 2 semaines pour moi 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosVéronique M. - Nous sommes vraiment désolés d'apprendre que vous ne soyez pas totalement satisfaite par les résultats de votre coloration. Notre garantie Coloration heureuse eSalon est primordiale pour nous. Nous travaillerons avec vous pour atteindre vos objectifs couleur. Veuillez vérifier vos e-mails, nous vous enverrons les prochaines étapes. Merci encore pour votre commentaire. |
Not received my color as promisedIt has been over 3 weeks since the order was shipped, still no color Very disappointed! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosYvonne - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Sent wrong color for my hairI loved the first package sent. I have now used the 3rd order and my hair is now black. My color is red. I had a wedding to attend and now am at a salon trying to fix I wont be using this shit again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosElizabeth- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Change hair color.I want to you know that the hair color that I chose was dark in my hair. Didn’t work well in my hair. I think I’ll go for a lighter color for my hair. I took long to apply the hair color, because of COVID-19 my hairdresser’s business was close. Now the business is open. I told my hairdresser to do new hair cut for me. Now my hair is shorter. Thank you for the service. As now I haven’t decided what color I want for my hair. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosWilma- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Color Improvements a Dud!Hello Esalon Just wanted to give some feedback on my most recent color experience with you! As you know I've been coloring my hair with your kits for a couple years now. My husband puts the color on for me and commented this time that it was kinda gooey. He said it didn't mix well and I thought maybe the heat during the shipping made it that way? I live in AZ. It arrived on the 10JUL and I got my mail each day. Just FYI. I kinda didn't pay much attention until I got in the shower to fill the container with water and lather it up in my hair. I looked in container and it was all gray and stuck in the container. It didn't mix up well with the water but I applied it anyway. Finished the rinse after lathering up for 2 min. Afterwards I looked in container again. It was all stuck in container at bottom and on sides. Not the typical caramel in color but a gray matter color. My hair isn't green or anything but not sure I like your improvements. I did take pictures of the bottom of bottle and on outside and you can see it in my pictures. I have been a satisfied customer for awhile but not sure it will continue with this product enhancement you supposedly made. Thanks and Hope to hear back from your team. Sincerely, Pamela Roark 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPamela - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals. |
Hair colourLove it. Matched to perfection. Wouldn't let me give it 5 stars. Site only letting 1 star annotations so ***** 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSharon - We're so happy to hear that you're enjoying the Custom Color Kit! We truly value your feedback and look forward to hearing from you again in the future. |
Not for meLighter than I wanted and left my hair so dry! Even though I followed times, used conditioner, and followed all directions. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosStacey - We’re truly sorry that our Hair Color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |