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Color Set
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66,713 Verificado Comentarios de clientes |
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Left lots of yellow, not ashy blonde tones.This color turned out to be more sunshine yellow than ashy blonde. Most days it look like an egg yolk shade. Any tips? 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNatalia - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process. |
Good price at first then was way more $.Color faded fast, and didn’t cover grey for long at all. Like I said it’s a good price to lure you in then, way too expensive. Could never get the color right for me either. I just decided to have it professionally done, and I’m HAPPY with the color and everything! I’ll leave my coloring to the professionals. Cape and dye kit worked great... Oh and my hair was not shiny at all. Ordered twice, just to make sure it wasn’t something I did, but got same results. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJoline - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
BefriedigendHallo, Vom Service bin ich top begeistert. Als mein Paket mit meiner auf mich abgestimmten Farbe ankam, war ich voll erstaunt. Sehr schön gemacht mit dem eigenen Namen auf der farbe und den Accessoires für die Anwendung. Jedoch muss ich auch etwas beanstanden. Farb Ergebniss super toll, jedoch nach 2 Wochen kamen viele graue Haare am Ansatz wieder hervor. Das ist mir für den Preis und die Anwendung von Ansatz und Länge färben zu wenig halt. Normalerweise färbe ich so alle 6 Wochen. Habe mir nach 3 Wochen jedoch bei euch wieder meine alte Farbe auf den Ansatz machen müssen. Vieleicht kann daran noch gearbeitet werden. LG Simone 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSimone P. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
En attenteJe vais utiliser dans quelques jours ma coloration ajustée. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLydie C. - Nous avons hâte de connaître votre avis sur votre coloration ! N'hésitez pas à partager votre expérience avec nous. À très vite ! |
Couleur non conformeJe voulais passer de châtain à blond foncé. Le résultat est ultra décevant ! La nouvelle couleur est meme plus foncé que ma couleur naturelle. Rien à voir avec ce que j ai commandé ! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAurelie L. - Merci encore pour votre commentaire. Nous sommes vraiment désolés d'apprendre que vous avez été déçue par les résultats de votre coloration. Notre garantie Coloration heureuse eSalon est primordiale pour nous. Nous travaillerons avec vous pour atteindre vos objectifs couleur. Veuillez vérifier vos e-mails, nous vous enverrons les prochaines étapes. |
PRICE JUST KEEPS GOING UP!i LIKED THIS SYSTEM WHEN THE PRICE WAS REASONABLE - NOW IT SEEMS EVERY ORDER HAS A PRICE INCREASE. I CAN GET THE SAME COLOR COMMERCIALLY FOR ABOUT HALF THE COST AND ITS FINE - GOOD COLOR, LASTS JUST AS LONG, DONT HAVE TO PAY SHIPPING. I JUST DONT FEEL THIS IS THAT MUCH BETTER. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJean - We’re truly sorry that our pricing did not meet your expectations. We take our clients' feedback to heart and continue to improve our products, services and costs each and every day. We hope to continue helping you find hair perfection! |
Clown colorMy color is so vivid I feel like a clown 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBonnie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
AllergiesProduct is actually good I love the color result. I’ve got a bad rash with this hair color my ears and neck as well as my scalp is red and burning very bad. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosWendy - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
1st KIT WAS GOOD, BUT NEEDED ADJUSTMENTS...I loved the idea of having my hair color customized to ME! Especially since I can't get the color and tones I love from an off the shelf product. The first kit I got wasn't exactly what I was looking for, but understand customizing is a process. After that, things didn't go so well, but I'm not going to share the pot holes in the road just yet as there's a possibility that eSalon may recover and help me after all. If you love the idea of color in a bottle with your name on it, than you'll love this. I will say the quality of product is good. I didn't wind up with straw hair. I do believe the add on products really add up making the orders pricey. If I wanted to extra tint and highlight, I may as well go to a salon, right. I hope eSalon can make this better and work for me. And if you're not getting what you asked for, SPEAK UP, it's your money. Take care, and stay safe. ~Nansea~ 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNansea - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Quantity of SolutionsMy hair is very Fine and Thin, I only need about half the amount of product! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBobbi - Thank you for your feedback. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |