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Color Set
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66,772 Verificado Comentarios de clientes |
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Use to likeWhen I started using this product I loved it. My hair color was perfect. The more I use it my hair gets darker and darker each time. I’m using the same color and following the directions exactly. My hair feels healthy but just looks darker. I’ve got to go back to my salon. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDenise - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |
LoveI travel extensively for work and it’s very difficult to be able to get to my hairdresser, so the fact that I receieve this easy, customized hair color to my home is great! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Consistent custom color!Always consistently my custom color. Always get complements on the shade. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Hair colorYes, I do like the eSalon made for me. It lasts longer than the previous store bought products. I just have to make the time to use it. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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PROFESSIONAL STRENGTH COLORINGBeen using for five years now and will NEVER switch!!! First hair color to REALLY cover my gray roots to match my hair! Then salon products customized to keep my color going! Red/copper is the hardest of ALL colors to maintain! YOU MUST TRY THIS PRODUCT TO BELIEVE IT ... shiny, silky, long lasting!!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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RunnyI’ve been using esalon for years and this was the first time it was runny, to the point I had color trickling down my face and neck in rivulets. I’ll try it a few more times to see if it continues to happen or if it was just a fluke but it was not cool. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSarah - Thank you for your feedback. We apologize for the disappointing experience you had with our customized hair color. We're always looking to improve our service and products, and truly value everything our clients say. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
New packagingI thought this new packaging had the same product inside. Whew! I was wrong. It smelled so so so strong! Still a lovely color though. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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We're getting there!This last change was better. Still missing the shine that I hoped for. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Root Color LeakedI actually have not used this one yet. The root color had leaked but I will be able to use. The first one I got worked well. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Surprise!On the first box I received, I had been sent an email that the color had been changed. I was clueless as too why. The first box that was sent, was sealed on so tight that it couldn’t be opened. The customer service lady was great and said there was an issue with the bottle tops and they would send a new box ASAP. Which they did but I never got all the special supplies I was told I would get when I first ordered and my replacement box didn’t have the “special other bottle and any extras”. After I did my hair (and this is not my first rodeo) my hair looked exactly the same just a little blonder. I have naturally red hair and red hair has attitude, so I waited. I did call customer service but the return calls were at terrible times nobody left messages, called back etc. After a few weeks it naturally began to fade but to a funky blond. Never happened before ever! My mom was a Master Stylist, I worked in her salon through high school and college..etc. Like I said I know rec hair is funky and both my girls are reds. They are sending another order in June but I am nervous. I still don’t know why my first order was changed except the photo might have been bad. I have uploaded a ton more but don’t know if I can deal with the light blond/ orange look. I have been having the guy who took over my moms salon (after she passed) look at it. But after so many years of my mom doing everything, I worry I just bought a really expensive drugstore box. 3 de 4 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPriscilla - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |