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Custom Color Set
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66,713 Verified Client Reviews |
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Delivery Frustrating, BUT the eSalons has done everything they can to help!!I am editing this review, I will leave the original below. As frustrating as this has been to have these issues for the second time in recent months, I have to say that eSalons has reached out and is trying their best to resolve this me for. Unfortunately it will probably not be resolved before my trip, but I haven't given up complete hope yet...) eSalons is making every effort they can to get this here in as short of time as possible and they did come up with a suggestion that will help with any future delivery issues. Original: I have been a client for MANY years and for the most part have had very few issues, but over the last year this is the second time that the delivery has been a major issue. My order was processed on the 4th and shipped on the 5th, but as of today, the 12th (after the mail has arrived) I am still waiting on my order. I had pushed the date up a few days to the 4th so that I could guarantee that I had my order before we left for a trip this coming Friday. However, that is now looking unlikely. I called customer service earlier today only to get NO help and mostly the attitude that she did not care and there was nothing that can be done. I am already upset about the progressivly declining service but this will definitely be my last order if I end up having to go on this trip without have my hair done because you can not figure out how to get a product to a client in over a week now and offer no help to the problem. Too bad your interest is in trying to get customers, not keep a loyal one! 0 of 0 people found this review helpful. Did you? |
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Dark Hair Color ResultsMy base color came out a little too dark with just a hint of mahogany red. Although I did not get the desired results, I will continue to use the service and trust the hair color experts of eSalon for my hair color needs. 0 of 0 people found this review helpful. Did you? |
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New hair colorIt was darker than what I thought "beige" would be, but I guess it will fade. I think I would do highlights next time because it looks too fake all dark brown. My opinion. 0 of 0 people found this review helpful. Did you? |
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Adjusted color worked better than my initial purchaseI purchased my first color selection and it was not that great covering my grays. Color was uneven. I decided to give feedback and colorist put a new formulation together that was much better! Very cool having the ability to talk about my color issues just like you would a brick and mortar salon. 0 of 0 people found this review helpful. Did you? |
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Good, but not great.I found it really easy and convenient to do at home, but the color did not seem to last as long, could be my water. Can not bet the price. 0 of 0 people found this review helpful. Did you? |
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Color greatThe color is great! I thing I need to leave it on the roots a little longer though. It did not cover grey/silver completely! 0 of 0 people found this review helpful. Did you? |
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Easy applicationVery easy application. Loved the end result. However, I think the timing was off. A week later the color began to fade at the ends even with the use of the color tint rinse... 0 of 0 people found this review helpful. Did you? |
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ColorVery happy with the color, it did cover my greys. just did it last night and hoping it will last for awhile. I found the product runny and was not happ.y with the brush quality but all in all pretty happy so far 0 of 0 people found this review helpful. Did you? |
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roots dont match the endsThe product instructions dont really allow for enough time to fully penetrate the ends. I followed the instructions and i now have super dark roots and ends that are significantly lighter. Also i feel like the color is much darker then the example i picked out. Update: Within a day Karen from the service team contacted me with a solution and were extremely open to my opinion. I feel like my issue will be fixed and esalon will be be my present and future solution for my hair coloring needs. Thank you again. 0 of 0 people found this review helpful. Did you? |
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ColorColor change was perfect. But I only want to recieve my color every 6 months 0 of 0 people found this review helpful. Did you? |