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Color Set
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66,713 Verificado Comentarios de clientes |
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Good productMy order cam in a personalized box, which was a delightful added touch, the packaging is of good quality and products are nicely placed inside the box. I liked the low odor of the different products. Once applied & processed the color came out very nice, not as dark as I would of liked it, but a nice color non the less. What i was not impressed with was the grey coverage, there is a noticeable color difference where my grey hairs are (much lighter), it does not look horrible, just looks like I have streaks lol 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTiffany - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
FadedI was surprised how fast my color faded. It faded faster than the color I’ve used on my hair for many years from the beauty supply store. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRachel - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work on a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring! |
Semi-permanent colorSeems to be a permanent color. Extended follow-up coloring. Never faded out! Gray showing at the root.. Color was also a tad darker than I would have liked. Unsure where to go from here! Any suggestion or advice is greatly appreciated! Sincerely, Charlotte Shehulski 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCharlotte - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
ColorHi, The color I chose is not covering my gray hair. Is there a way you can do something about it. I love the ash brown, it’s not too hard on my face, but I need my grey hair covered. Thanks for your help. Sincerely, Eloize 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosEloize - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
1. Bestellung top, danach ein FlopZur Info, ich lasse meine Haare immer nur beim Friseur färben. Da meine Friseurin in Elternzeit ist, wollte ich mir in der Zeit meine Haare selbst färben. Seit meinem 13. Lebensjahr färbe ich meine Haare und davon lange auch selbst, somit bin ich da eigentlich recht fit drin. Die 1. Farbe gefiel mir gut. Es folgte dann die 2. Flasche, angeblich gleiche Farbe. Es wurde aber einfach anstatt Braun mit Mahagoni zu Lila-Kirsch. Daher bat ich um Änderung - es folgte Lieferung 3, wieder viel zu lila. Also wieder um Änderung gebeten und schrieb es auch so rein - „Rotanteil rausnehmen“. Was soll ich sagen, ich leuchte gerade rot und heule, weil es einfach schrecklich aussieht. Nun darf ich also zu einem fremden Friseur gehen, der das hoffentlich rettet und meinen Geldbeutel schmälert. Ich bin sehr enttäuscht, weil es einfach nicht gelesen wird. Die Farben werden im Ausland hergestellt und geschickt, Lieferzeit beträgt teilweise 2 Wochen. Es kommt also anstatt dem Termin (bei mir war es ein Abo im 8 Wochen Rhythmus), 2 Wochen später. Was ich loben kann ist die Einfachheit der Anwendung. Und zudem empfehle ich immer den Stain Remover, der ist toll. Sollte die Farbe auf eure Haut kommen - viel Spaß bei eurer neuen Hautfarbe - ich habe 3 Wochen gebraucht es los zu werden, trotz Peeling und jeglicher nicht hautfreundlichen Variante. Die Farbe zieht sofort ein - auch eure Keramik/Amatur sofort mit Putzmittel scheuern!!!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLea S.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Doesn’t hold to roots mostly gray.I still have light roots and now even darker ends!! I no longer want to be using your product. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCatherine - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
This stuff destroys my eyes hair and towelsMy eyes stinging and bright read I have never experienced anything like this from hair products 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHI Christina! We are so sorry to hear about your personal experience with our color. Please check your emails, we got back to you to help you further. |
2 different colors in the same package boxI used what you gave me. I got 2 different colors. That came in my box. I never had any problems. But I did with the last box. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Sandy, Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! (: |
Too redI have been so satisfied with my color so I dont know what happened. Came out very dark and very brassy red. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Vera, We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Aucune pigmentation 😢Bonjour, j’ai bien reçu mon set et j’ai effectué ma coloration ce week-end aidée d’une amie afin de faire les choses bien! Mes cheveux sont brillants, mais je n’ai aucune pigmentation ou reflet rouge/ auburn! Je suis très déçue! Avez-vous une explication? Si tel n’est pas le cas, je préfère annuler mes futures commandes. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMaude F. - Merci pour votre commentaire. Nous sommes sincèrement désolés d'apprendre que votre coloration n'a pas répondu à vos attentes. Nous allons vous contacter par email afin de vous aider. Veuillez vérifier vos emails pour plus d'information de notre part et si vous avez des questions, n'hésitez pas. |