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Custom Color Set
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66,818 Verified Client Reviews |
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UnsatisfiedThis product turned my hair black. It also looks purple on my hair in certain lights. Please refund my money 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTammy - We’re sorry that your color formulation came out darker than you were expecting. Since you were unhappy with your results, we have refunded you for your color, per our Satisfaction Guarantee. We would love to discuss how we can improve your eSalon experience, so we will be reaching out to you shortly to assist you further. |
Didn't like the color or the way it made my hair feelI was quite disappointed in your products. The haircolor was hair to apply...too many steps...and the color was nothing like I expected at all. It also ma.de my hair feel sort of matted and clumpy. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJanet - We’re sorry that your hair felt matted and clumpy after your color application. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
NEVER AGAIN!I could NOT wash the dye out!! I did everything like I was supposed to and my hair feels like glue! It's sticky and waxy and so dry. I was in tears. I have no idea what I'm going to do to get my hair feeling healthy again. I will never buy again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCourtney - We’re sorry that your hair color was difficult to rinse out. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
colorThe color was perfect but the color was too runny... Everytime i did my color i would end up all stain. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRosa- Thank you for sharing your feedback. We are always looking for ways to improve our service based on what clients like you are telling us. |
Terrible!Was not happy with color even with highlights. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLaura - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Never disappoints!!I have not coloured my hair for several months and allowed it to go completely gray. Then I ordered my custom colour and had my hair cut while I waited for it to arrive. When the colour arrived I was hesitant because I had not coloured my hair in a long time. But it was so easy! I had forgotten how easy. The products are easy to use and instructions are so clear. The results were perfect! All the gray was covered perfectly! Not a trace of gray! I could not be happier. All my friends were stunned at the change and I asked myself WHY did I ever let my hair go gray? Never it again!! Your colour product is fantastic and the shampoo and conditioner that comes in the package leaves my hair soft, silky and shiny. But the best part it all comes at a fraction of the cost of a salon colour process (I know because I was paying over $200 to have my hair coloured professionally). Thank you e-salon! you are the best! 0 of 0 people found this review helpful. Did you? |
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best hair-coloring ever!!!!!it was easier todo then I expected, i followed the instructions and my hair came out beautiful, I thank your esalon I am going to recomend this to my family and friends , sincerely, and thank you once again catherine 0 of 0 people found this review helpful. Did you? |
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Excellent Color!!Easy to use, great instructions. Left hair with amazing shine. 0 of 0 people found this review helpful. Did you? |
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Great quality!Amazing product. Everyone thought I had my hair done at the salon! My hair feels healthy, looks shiny, and the color is perfect! 0 of 0 people found this review helpful. Did you? |
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Love the colorFinally used my first hair color kit. I love it. The color itself is great and it gave me highlights in my hair that I never had from boxed colors. 0 of 0 people found this review helpful. Did you? |