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Custom Color Set
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66,793 Verified Client Reviews |
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My first experienceFirst I was like dark blond before apply the esalon hair color. Second I sent pictures of the color I wanted and never was almost black like I have now. They sent me a medium brown and my hair now is almost black. I never mention I want a dark color, I mentioned want to equalize my hair color and cover a valayage with a color that match my skin tone , but now I feel so sad, I have black hair and this is so difficult to get out of the hair. Third my hair feel so over processed and hard to comb through. I know that you select the colors formulas based on many factors of the person, but when I called you I told to the colorist I trust on you to select the correct color for me, but how is this the one for me, it's make look like metalic girl. The reason that I give you 3 is because of the personalize service , the kit of the products and the customer service that was wonderful when I required it. EDIT: Before a couple of washes, the color go lighter and actuañly I love it. The Unix thing that I going to change is the formulation, because my scalp seems to turn sensible lately and the normal dyes burn it, so the next time I will try the semi permanent formulation. 0 of 0 people found this review helpful. Did you? |
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Rather use 1 bottle..I love the product however wish I didn't have to buy a second bottle for length and ends of my hair. Unfortunately with 2 bottles I end up waisting at least 1 bottle between the 2. Wish i could use 1 bottle for it all. 0 of 0 people found this review helpful. Did you? |
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colorWell, I just did my hair! I missed a couple gray hairs near my ears but other than that I like it and it was easy! 0 of 0 people found this review helpful. Did you? |
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ColorThis color was extremely bad, did not blend correctly. The color was black instead brown or golden. Not a good experience. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsIsabel- We apologize that you are unsatisfied with your color results. Since the color turned out darker than you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter. |
It was not the color I requestedIt was not the color I requested and it did not cover my gray well. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDiana- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
ColorStill looks like alot of red, maybe I have natural red that comes out when I try to use your product. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa- Thank you for sharing your feedback. We are sorry to hear you were unsatisfied with your hair color results. We see that we have gone ahead and cancelled your service, as you requested. Again, we apologize that you were unsatisfied with your experience. |
I asked you to change my color but you sent me the same color.I asked to change my color but you sent me the same color. I sent a new picture of light blond/beige color and you sent me RED! now my hair is ruined! I want a refund! 0 of 0 people found this review helpful. Did you? |
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Response From Our Expertslinda - We’re sorry that you were unhappy with the color results after adjustments were made based on your feedback. Since the color did not turn out the way you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were not 100% satisfied with your experience. |
Best color I've tried at covering grays to dateInstructions were easy to follow, all of the tools were provided, what more could you ask for. It's difficult to find color that works on stubborn grays but this comes pretty close. I still had one section where grays appeared after the first wash, with the shampoo provided, but overall I would recommend this product. 1 of 1 people found this review helpful. Did you? |
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Great color choice by coloristThe colorist Danielle ended up picking my color becuase I was initially confused as to what color I wanted or thought I needed. She communicated with me and ended up picking a color that really blended with my current hair color and highlights. I initially thought the color would make my roots too brown or too dark because I have highlights in my hair but it blended perfectly and covered my gray! There is even some golden color in the root area as well which surprised me and that's why I really think it blended perfectly. 1 of 1 people found this review helpful. Did you? |
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You have got to try this!Ok....tried it because it kept coming up on my social media...I had be drugstore root covering for years....it wasn't covering good and skipping places....so I tried it ....IT IS FABULOUS. ..the coverage is great! And the application was easy..... THE COLOR MATCH IS FANTASTIC!!!! TRY IT! 1 of 1 people found this review helpful. Did you? |