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Custom Color Set
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66,772 Verified Client Reviews |
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Love it. Perfect color. Great product. I encourage others to check it out.Don't change a thing. Amazing product. 0 of 0 people found this review helpful. Did you? |
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I love the product..As far as the way this product showed up was awesome. The customization was great. I loved that directions were easy to follow. The color itself is way too dark. I felt as if I was not given very many options because my hair was darker. 0 of 0 people found this review helpful. Did you? |
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Easy applicationI've loved the application, colour and kit generally. The colour doesn't seem to last as long as I'd like, but it is semi permanent and in the red spectrum which tends to fade faster. The colour is great in the sunshine, but looks too similar to my natural colour in indoor lighting. The colour was adjusted for my second batch to contain more violet, however, I've opted for a different bolder colour. 0 of 0 people found this review helpful. Did you? |
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Superb CoverageCovered my few gray hairs. Kept the same color for 6 weeks. 0 of 0 people found this review helpful. Did you? |
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Not what I wantedThe colour was to dark even after a change and at my age made me look very pale 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSusan - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
BrassyLoved how my hair felt after coloring... the kit was great (love the strain prevent and remover and the shampoo/ conditioner). But hair came out brassy. It covered most of the gray but not all. The brassy was the main thing I wanted to avoid. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKimmie - We apologize that your hair color turned out brassier than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
HighlightsIt came out brassy. I used the toner 3 times. It looked a bit streaky as well, not blended. I need to use smaller portions of hair. I will try it again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnita - We’re sorry that your recent formulation turned out brassier than you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order for reduced brassiness. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to create a color to better suit your needs. |
PerformanceThe reason for coloring my hair is to cover the gray that is now appearing. I don't have tons of gray hair, but enough for me and those who know me well to notice. The color doesn't seem to "adhere" to those strands that are gray. This time when I colored I also left the color on for an additional 5 minutes of hoping to help this. Second, even when using products designed for colored hair, your color seems to start fading dramatically by the 4th or 5th wash. I'm not sure I will continue the product. Paying more at the salon my be a better choice for me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTracy - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Too darkEvery color I received was too dark. I know we are trying to cover my gray but did not have to go that dark. Informed them that it was too dark but still was made the same every time. I just got something over the counter and fixed it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAdrianna - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Disappointed :(I was very excited to dye my hair but after following all the directions, the color did not come out at all. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGia - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |