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Color Set
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66,772 Verificado Comentarios de clientes |
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Horrible serviceI changed my formulation, spoke through email with a colorist and even submitted pics of what I wanted. They confirmed my colors would be changed. It came as the same color as was previously received. When I complained they offered to refomulate it for next time and wanted me to send pics again and go through the whole process again. Mean while I have a color I paid for, won't use and they wanted me to pay for another new color. No way! Disappointed at the run around and lack of guarantee follow through! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJill - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Don't do itThey will keep all your info, bank, credit card etc. They will bill you an d keep sending you product, rip off 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDaniel - There are a lot of options for you with eSalon! If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The biggest advantage of our hair color plan is that you receive 20% off of every order! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve this matter. Please let us know if there is anything else we can do to help. |
No show!Did not receive my first order which meant I havent used the second order yet as went to salon to colour. Disappointing! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBev - We’re so sorry to hear that you did not receive your customized hair color kit. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
Not the correct color for meI wanted to adjust my color from a dark brown with reddish highlights to more of a chocolate brown color. That is not what I received. My color is a flat dark, dark, dark brown now. I don't like it at all. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDonna - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |
Demi-Permanent dried my hair outMy hair became very dry, I followed and pre-read the directions in the box(not rocket science). No response from my "Colorist" . I had to go buy a moisture mask for my hair :0( This is the first Demi that ever dried my hair out which it was drying like a permanent color would be(maybe mix-up) and the color was more brown than red(sad face). I only use Demi on my locks. Super hopeful this would save me from the salon time, unfortunately this was a terrible experience back to the salon for me.. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMichelle - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Finally the Answer.I'm so glad i found you E Salon.I now have a colorist friend who can guide me. no more store with swatches of totally beached out samples dyed to the perfect color that will not be my result. I upload a picture of my cut and color. My new colorist sees me, hears what i want adjusts it FOR ME. If i want to tweak my color i just tell her we work together.The END result IM HAPPY. im set up to have MY COLOR delivered as often and as soon as i want. LOVE LOVE LOVE this whole concept. 2 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Completely Exceeded My Expectations!Wow! I have never colored my own hair and was simply looking for some root coverage between salon visits. I thought I would give eSalon a try, but I was a bit concerned due to my own lack of experience and the incredibly low price of this product. Can I just say that even being a complete novice, eSalon made it impossible for me to mess up! The process was very easy; the color is spot on and my hair feels so healthy. In fact, I think I'm happier with this color than I am when I go to the salon...which is just crazy really. I'm curious about how long the color will last, but everything up to this point has been exceptional. Thanks eSalon! 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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New formula reviewReally liked the thicker pastier consistency. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Love itI'm loving this color 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Great colorI am very happy with my hair color. I have gotten many comments on my hair. The color has stayed true, not fading after many washes. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |