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DisappointedRoots, lenght and ends are of three different colors now. This is not what the I ordered, nor what I expected. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLucia - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Hair dyeWas not happy with product as didnt dye my hair just my scalp.I had followed all the instructions aswell 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosGemma - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
MediocreI was really looking forward to this, but I found I have a better result with dyes that I can buy from a supermarket as the colour was not quite right. This left me with slightly hot roots. It smells nice, but I wouldn’t purchase again 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHafsa - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process. |
Missing conditionerMy color order came with 2 shampoos and no conditioner 😣 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLisa - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Love it!The color was perfect and colored all of my grays. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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They listen to you!I love the new color. I asked for a slight change from my previous color mix. They did exactly as I requested. I am so happy with my hair. It is healthy and shiny. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Love the color kit!conveniently at my door, easy instructions, nice color 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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New formula, great resultsThe application of the new formula was great. It has more of a foam like texture, resulting in more coverage overall. With the older formula, I would miss spots here and there. Also it seemed easier to clean up off my skin. I usually have itching on my scalp for a day or two after dying my hair but not this time. I am very pleased with this modification. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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The best out of the salon gray coverage!I have tried just about every product out there including Madison Reed and found eSalon to have the best long lasting gray coverage out everything. The tone is beautiful as well! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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PerfectGreat color. I'm very pleased. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |