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Color Set
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66,754 Verificado Comentarios de clientes |
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New formula wateryNot sure what was changed, but when the packaging changed, appears the formulation changed too. It is too watery now and drips down my head. Also, think the new packaging is bland and boring. The old Heart Lock It and Love UnConditionally - made it kind of fun. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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RedThis time the color brought out more red highlights which I don't want. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosValinda - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback, and look forward to helping you reach your desired color! |
Harsh on hairThe color is ok and definitely colors grays better and longer than store bought dye. My issue is the conditioner. It doesn't work well at all. My hair feels very brittle afterward. I had to purchase a box of Revlon from a discount store to get the conditioner. That worked better. The dye will dry your hair out so that after conditioner needs to be much better and more of it. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSandy - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Faded quicklyThis formula wasn’t as long lasting as previous colors I’ve used. The color faded out to an orange in some sections after only a few washes 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAlexandra - We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right! |
colorcolor wasnt what I wanted. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAmanda - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
Not happyUnfortunately it didn't cover totally. I think my next order I shouldn't be charged 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJean - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Excellent coverage and color matchLove the product made my hair soft and healthy looking. Made a difference with the texture and overall heath. Didn't burn or damage my hair like previous products I have used in the past. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Much Better ResultsThis along with the highlighting kit worked out good. I like this much better and I like that I can control where exactly I want the highlights. I think I could still go with a little more pearl in the root color blend. Thank you. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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great productvery impressed, matched without a picture and i wasn't allergic to this product 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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PerfectPerfect. My hair is a perfect color. I am a redhead. Almost impossible for most haidressers to match 0 de 0 personas encontraron este comentario útil. ¿Y tú? |