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Color Set
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66,713 Verificado Comentarios de clientes |
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Roots are lighter than the rest of my hairThe roots are lighter and the rest went darker. I'm not sure I'm going to like this product. My hair is stiffer also. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLori - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Results were too brassy for ash blondeI wanted a color that wouldn't be brassy, and would blend my ash brown with the silver. The color of my hair now is exactly the same as the clear color in the bottle before I mixed it with the developer, the color of honey. I like my silver and didn't want it to change, but it is strawberry blond now. Hopefully, the colorist will get it right the next time. Warm hair color is not for me. I prefer cool, ash. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMargot - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
Not the colour I expected. I found it too dark brownToo dark brown for my tastes. Did not see as much of the red/copper undertones I expected and the overall look was too dark for my complextion. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKaren - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |
Not happyThis did not change a thing about my hair color. The only reason you can tell I did anything at all is because it completely dried out my hair. I would like a refund 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKristina - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
I've sent you at least 3 messages about trying to change my hair color , didn'tSent you at Least 3 messages about changing the color, and they have never do it. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLoredana - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Never happierI've been coloring my hair for 20 years, sometimes from a box, sometimes at a salon, but I have never been as happy with or gotten as many compliments on my color as I have with esalon. It looks so natural, so healthy, and I couldn't be more impressed with the quality and service. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Custom Color SetI love how it looks so natural and it doesn't dry my hair out one bit. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Great productI liked the color and how my hair felt afterwards. Also the color has lasted longer than other products I have used. The color was also perfect, thank you! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Custom color setThe color set works great! My color lasts about 6-7 weeks. My hair feels soft when I finish, not harsh like some store kits leave it 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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perfectThe color for my hair was just what I wanted. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |