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Color Set
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66,713 Verificado Comentarios de clientes |
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HORRIBLERuined my color. The color is horrible and did not cover gray at all. Looks like i didn't touch my roots. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosdeb - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
Did not color my grey hairVery little noticeable color. Did not cover my grey 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosFrankie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Color careThis product i like very much ,because l can change whenever I wants to, and color stay longer ,I can make my owen color, convenient to use ,it's great stuff. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Loving the results!I love my new color! Super easy to apply and my greys are totally covered! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Very nice colorBest home color I’ve had 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Love my hair!This is just like the color I had before I started getting white and gray roots. The color is true to my own. Love it. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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AwesomeColor was exactly as I hoped it would turn out, I like for my grey to "highlight" giving the appearance of an expensive "highlight" coloring job, one box did complete coverage, as my hair was thinner & shorter when I originally ordered. Was sick for an extended period of time, and concerned maybe the color had possibly expired (no expiration date) but it colored completely, & turned out awesome!!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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what amazing customer service!!First off I really want to talk about the customer service, they are so nice and professional and heed to your needs! The first box I ordered never came and ESalon team was so sweet to send me another box free of charge! I'm adding a star just for them! For the color I'm going to make a pros and cons list Pros: 1. Box came fairly quick (within three days) 2. They give you personalized instructions based on your needs, and provide a lot of other things that help with the entire process, I wasn't expecting this much stuff to come along with the color. 4. There is definitely a lot of product! I only needed roots but the amount given could have covered my entire head of hair and still have left over amount. 5. The shampoo and conditioner smell AMAZING! Cons: 1. The smell, I'm not sure if all hair color smells this way but it definitely smelled like chemicals which is something my salon usually doesn't smell like (which is understandable there are so many things done at a salon maybe the smell gets masked) so I was a bit taken aback. At first I was worried about the color because of how strong the smell was and I was worried I was going to get a scalp reaction. 2. There was A LOT left over, which is nice that there is a lot of product but a lot also gets wasted. I wish they could give some sort of ratio so we could use as much as we need and not waste more than half the bottle. I had about 3/4 left over color after coloring my roots. 3. The color is REALLY hard to wash out! I had a hard time getting it all out of my hair, it felt pretty gunky and I had to shampoo thrice to get it out. 4. The color was a bit drying to my roots, which is not something I experience when I get it done at the salon. Edit: I'm not sure what happened whether it was the color or conditioner but something left a residue in my hair that even after two washes has still not come out. Unfortunately, I don't think I would repurchase. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSuch - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
I'm loving it!I just used my personalized colors, and I absolutely LOVE the color. It was not what I expected, based on the choices I had in the questionnaire, but I was so torn between getting back to my natural red hair or continuing with the aubergine-ish color that I really liked, I just decided to let eSalon make me what they would. I had three colors...White, red and aubergine, and was too embarrassed to even send a photo! Well, my personal 'Kathi in a Bottle', somehow brought all my color under control. just enough violet to be fun, but a red that is as close to my original color of my youth, and full coverage of white. My hair was in bad condition due to picking up the wrong product TWICE, and now my hair feels so soft and healthy with no frizz. Of course, I'll be watching closely to see how it goes after a few days, but I expect good things! Needless to say, so far I am thrilled with the product, color, speed of delivery and the ease of putting in an oder. Highly recommended! Thank you eSalon! Kathi Rene' 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Turned my hair orangeHair Colorist Jennifer clearly did not listen to my needs. I was wanting a mahogany red for my hair and she added copper to the degree that my hair is orange.. The color makes me look like a clown. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKatie - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals! |