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Color Set
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66,713 Verificado Comentarios de clientes |
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I keep asking for lighter, you keep sending the same colorAll of the colors I have gotten from you are the same color, no matter that I wanted lighter and more red. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJudy - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
What a disasterI wanted to go from medium/dark brown with grey at the roots and mid-lengths, with lighter previously coloured ends to a bright copper all over. I did hairdressing in my youth, so I know that previously coloured hair absorbs colour/brightens easier than natural roots. They custom made me two colours, one for roots and mid-lengths, one for previously coloured ends. The bottle for the roots and mid-lengths was a brown base with copper and gold top notes and the bottle for the ends was copper based with gold top notes. Also I have thick, waist length, wavy hair and only received 1 tiny sachet of conditioner. I really needed about 5 or 6. So I ended up using a lot of my own deep conditioning treatment to complete. Whatever my previous experience, I decided that I should follow the instructions given as maybe the "experts" knew something that I didn't about their own colours. I followed the instructions completely and even had an "assistant" to help me with the back and tricky bits. I have ended up with brown (yeurch) roots and mid-lengths, but beautiful dark red/coppery (brilliant) ends. I adore the colour at the ends. But I didn't want brown hair with lighter brighter ends. I had that before with different colours already. I sent an email via the contact form over 24 hours ago. I haven't had a reply yet, although I did get the standard "we have received". I give one star for the presentation and ends, but sadly I can't give any for anything else. As you can imagine I am a very unhappy customer. I thought I would have received a priority response under these circumstances, but sadly I'm still waiting. Needless to say I have cancelled any repeat orders until I receive a satisfactory response and a way to sort it out. I know I can't put a new colour on immediately, but after a few washes I should be able to. I just hope they can give me a good result, so far I'm not convinced... I'll let you know when I am! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMadysin - Thank you so much for reaching out to us with this feedback. We are so sorry to hear about this poor experience with our color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We appreciate you reaching out to us, and giving us the chance to get it right. |
Fantastic FreddieJust want say thank you so much Freddie the colour you mixed for me is fantastic the whole process very easy definitely use again & highly recommend 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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loved itReceived my hair colour today and was a little hesitant using it, as i usually shop in the high street-this was the first time buying a colour online. Lovely boxed set with my name on it, it was very special. Very easy to use and lovely accessories, such as gloves, shampoo, stain remover. Easy to use with great instructions, colour was beautiful and i loved it- thankyou. Would definitely recommend and will be using this product regularly. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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You can do it too!I have been coloring with eSalon for about 4 months. My color has been great and it’s easy to apply. I just recently switch to a permanent so I’m anxious to see how it grows out. They make the process very easy and I love how they touch base before they send a new color in case you forgot to request changes. I recommend to all my friends. So nice to save money too by doing it yourself. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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eSalon colors you can trustSalon colors you can trustI really love the color this time around it’s perfect it’s not harsh on my hair and does a wonderful job I really appreciate eSalon it’s color made easy thank you 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Best color I have ever used.My job is dirty and sweaty so I wash my hair everyday. This color holds up. It doesn't turn brassy or fade quickly. Thank you so much!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Custom colorI love it. I contacted my stylist because I was worried about gray hairs and my highlights (which I had done at a private salon). My colorist responded immediately. She said my custom color would fit my skin tone and she explained how to steps so I wouldn't lose my highlights. Awesome. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Super duper color!I was not going to continue with esalon because I could get top shelf coloring products at the drugstore for much less. But- after using esalon for several times and having the color tweeked- I am a absolutely thrilled with the results. My hair looks great, feels great and the color stays! Will definitely continue as a satisfied customer! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Perfect shade!I have always had trouble getting the right color for my light red hair (well, it was 25 years ago at least). You hit the perfect shade and the highlights are great. Everyone said it took 10 years off. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |