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Color Set
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66,713 Verificado Comentarios de clientes |
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DisappointedI was totally disappointed by the color. It was dull flat and way to much red. I don't wish to receive any more products from you. Sincerely Cathy pratt 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCathy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
New Packaging FailI have been using the salon color system for years now, great color and easy to use, This is the first time that I’ve had an issue. The bottle nozzle was tiny so you had squeeze harder than normal and it sprayed weird. So I went with the brush method and dumped from bottle to bowl. The whole process was messy and color got all over the place. Never happened before in all of my years with this system. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAnn - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Too golden!I asked for ash, and you gave me a golden, reddish color, and resent the same after I asked for ash in my review. Very unhappy. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMariaelena - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red and gold than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback, and look forward to helping you reach your desired color! |
Not for me!My first colour as chosen by the style team turned my blonde hair orange instead of dark blonde. The second sent to fix it, turned my hair a darker but more intense orange. I appreciate the help that was given but I'm definitely not returning for another fix. Back to the hairdressers for me. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSara - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help! |
Wrong colorMy previous kits had more red in the color. This one turned out mostly brown. Not sure why. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDebbie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Whatevernothing better than what I could get at walmart 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMysti - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Again, the perfect color!Thank you so much for mixing the perfect color and I do just the roots so I get the “highlight” I want.... very pleased with your color product.... 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Great!I love Esalon! I have been with them for a number of years!! I am so thrilled with how attentive and helpful the colorists are and the quality of the products!! When I recently wanted to adjust my color pretty much every other month lately... to subtly adjust it from my long time color to what it has slowly becoming naturally... (aka the grays are winning, even in my (originally) naturally strawberry blonde hair!!) I wasn't quite ready to just 'embrace those grays' at first. But I want my hair to always look natural... So they have been so fantastic (!!) Helping me by slowly pulling back on the warmer color tones in my custom color on my once naturally reddish blonde color! But hair changes... So now we are adding more neutral colors to match what is becoming my new natural color. It's made my transition from me being a red head (which I have been for many, many years!! Both naturally and with a little bit of color help!) To moving towards a more subdued neutral, soft, blonde. Soon I am planning to even begin adding in some ashy, silvery tones!! Embracing a new phase and not going to fight those grays, but just plan to make them beautiful!! Just always so pleased, everytime my color arrives, it always looks amazing!! Thanks Esalon!! 1 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Love it!The color is fabulous. My hair is softer & has a shine it’s never had. Thank you, thank you, thank you. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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The quality and ease of use is wonderful!I have enjoyed the results of my eSalon custom color. The team has been super helpful with follow-up and helping me with a few adjustments to create the hair color that is perfect for me! I am very happy with my experience. Thank you eSalon! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |