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Custom Color Set
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66,713 Verified Client Reviews |
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I Love!I have spent $$$ at salons trying to achieve the perfect shade of copper blonde but it never seemed to hit the mark. Today I did my first esalon order and it is spot on perfect! Love everything about this product and will be a repeat customer! 0 of 0 people found this review helpful. Did you? |
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Amazing Customer ServiceI love ESalon customer service. People are caring and friendly. I still work on trying to find the right color for me, but the products are good quality. 0 of 0 people found this review helpful. Did you? |
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Love the color!The custom color is perfect! Love the auto delivery service. 0 of 0 people found this review helpful. Did you? |
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Like it easy to useIt was very easy to use. My hair came out to red though. I wanted more of the beige blonde. But for some reason it happens when I try to do my own hair. Loved the kit. Contacting them to let them know. I know they will help me. They were amazing prior to my order. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCyndi- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Excellent ProductAlthough I hate coloring my hair myself, this was fairly easy, the color was great and the shampoo and conditioner included were excellent. I am now on a 4 week auto delivery plan. 0 of 0 people found this review helpful. Did you? |
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Love itMy color last longer and grays were Covered 0 of 0 people found this review helpful. Did you? |
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DisappointedSo disappointed I asked for dark brown and my hair is now black!! I have three colours in my hair now because you coloured my hair black. I have black roots now dark brown in the middle section and light brown at my ends! So disappointed I told all my family and friends about this and I feel really let down. I even sent a picture of my hair! Maybe next time you should ask what colours people use previously so this does not happen again. I was hoping to re use but looks like I won't be. Regards Somera 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSomera- We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
AwfulI have cancelled as the dye was terrible . Hard to apply and a residue has been left on my hair. I usually wash my hair twice a week have to now do it everyday. Only good thing was it covered my grey. I am going back to my £4 home brand one. Sorry but the worse dye I have ever used.!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAllison- We’re sorry to hear that your hair felt greasy after coloring with your Made for You Hair Color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Not Even Close!!!Very unhappy with color - it is not even in the red range - my copper hair was turned a dark mahogany color - VERY UNNATURAL and I had to scramble to have my color fixed in a salon! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDawn - We’re sorry that your color formulation came out darker than you were expecting. Since you were unhappy with your results, we have refunded you for your color, per our Satisfaction Guarantee. We would love to discuss how we can improve your eSalon experience, so we will be reaching out to you shortly to assist you further. |
Really great coverageThe product exceeded my expectations when it came to covering my grey roots. 0 of 0 people found this review helpful. Did you? |