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Color Set
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66,713 Verificado Comentarios de clientes |
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WAY TOO DARKI liked the overall content - there was more color for my longer hair, but the color got soooo dark. I don't wish to use it again. Plus - I don't recall seeing any info on an auto-reorder when I tried it or I would not have. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRebecca - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help! |
The packaging and product seems to be cheaply made nowThe packaging and product seems to be cheaply made now. I've been using you guys for awhile now, and noticed that my last order in May was different. The packaging is different and looks cheap. In the color comes a stain shield vaseline. This was different this time and didn't work, I had color stained on my face and forehead and have never experienced that with you guys before. Also, I felt like the color came out different even though I have been using the same color many times in a row on my roots only. The amount of product you get also decreased, especially with the shampoo and conditioner. If you were trying to save money, it shows, and not in a good way. Overall, I delayed reordering because of how the experience changed. I'm hoping this upcoming order is different, and if it is not I will be changing companies. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJessica - Thank you for your feedback. Our updated products have new packaging and names, but the formulas are exactly the same. It’s quite a big change, and like all changes, it may take some getting used to. We hope that with time, you’ll love it as much as we do! Our main goal with all of this is to better represent the client experience. We hope to continue helping you find hair perfection! |
DisappointingMy hair stylist was out of town and I saw all these positive reviews about ESalon...so decided to give it a try. Ok...so my color arrived with one bottle staining the bottle and packaging...for me not a big deal...I had to use the hair color in an emergency where I had to attend the funeral of a close family member... turned my hair black...again for me not such a big deal...I took a chance with ESalon....the 1 star rating is that I emailed ESalon and told them what happened...the response I got was how it drops the color in and there is no way to lift it but hey you can have a discount for your next purchase...HUGE DEAL FOR ME...Is this how you treat your customers... aaaaannnnnd puhleaaaaase don’t insult my intelligence, I’ve been having my hair colored for years...when my hair stylist came back he had to bleach out/highlight my hair then drop the mahagony on top to get the deep mahogany color again....so much for your customer service that is why I haven’t and will never use ESalon....I would rather try a drugstore brand for an emergency’s....sooooo buyers beware... 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJ.K. - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help! |
My hair is ruined!!I dye my red and what was sent to me was something a lot darker! I didn't know until I put it on my hair and now it's brown with a red tint.. I'm never using their product again! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTammie - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |
Love My New ColourWhen I ordered my new colour, I was hesitant to try it out. What if it was absolutely hideous. What colour did I even choose? I finally decided to give it a go and the colour came out rich, vibrant and evenly throughout. I love my new colour and am keeping my account for repeat orders every 8 weeks so my hair will always look great!!!! Thank you e- salon for formulating the perfect colour for me. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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LoveLove my color and esalon has wonderful customer service.. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Best color ever!!!My hair color is beautiful and shiny, it is so complimentary to my skin tone. I am so happy. Thank you. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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I loved it!I was tight on time this summer and hadn't been able to line up schedules with my hair stylist so I decided to try this at home. My hair had too much warmth from my previous color so I was a little nervous but it turned out great. I added pictures and described what I wanted, it turned out perfectly. I will be continuing to use this at home rather than go to the salon, it is less expensive and I had great results. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Great lasting colorAlways great color, feels great, no dry ends. Last longer than otc hair color and so easy to do myself. Love it! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Perfect color match!I have used this product multiple times now and am still completely satisfied with the color-match - I wanted something that looked just like my natural color but hid the gray and this delivered. When used with the Classic Shampoo and Leave-In Conditioner I have had much better success with lasting color than when using other color-safe brands. The odor is tolerable, has to be left in a little longer than some over-the-counter products, but I feel it's worth it for the end result. It's also great that the kit contains not just one but two pairs of gloves and product to help avoid lasting dye on the skin. Definitely a great system. 1 de 2 personas encontraron este comentario útil. ¿Y tú? |