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I cannot get my orderI tried to contact you but I cannot find my order number. I really need to know where my color is...Please get with me. 0 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Love the packaging.I am moving in October. I do not have my new address yet so please wait until then. I will contact you. Thank you. 0 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Did not lastIt looked good for about 2 weeks then the color completely faded away into a golden brown instead of the red wow I was hoping for. I expected more out of the product. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHolli - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Color didn't workThe color didn't stay, roots were showing in matter of days (4-5 days) 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMaria - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Colored the gray, but just okayThis is the third time I used eSalon. My hair does not hold color, so I can’t just color the roots. I really need all over color each time. And I’m not excited about this color. It’s better than it was, but doesn’t go with my pale complexion. 1 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMaryBeth - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
the color was too light. maybe it should have some auburn in it. what do you tlet me know what you think but before you mail the next color i need it to be darker. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDiane - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process. |
Great quality!I wanted to change my hair from light brown with blonde highlights to a more solid dark golden brown. The color fill worked amazingly to even out the highlights and prepare for the color, without having to worry about a greenish hue during the transition. This is definitely salon quality! I received so many compliments on the shine and depth to the color, and my hair feels so healthy and soft. Due to the highlights, the color came out a little redder than anticipated, and overall a bit darker than I expected the dark golden brown to turn out. Also, the color is a demi-permanent, so touch ups will be required, but so far so good on the grey coverage. It's not like other dyes that I've done at home, where I can still see the grey hairs sprouting out. I will make some adjustments in regard to the specific shade for the next order, but I am beyond pleased with the results in terms of quality and affordability. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Could not be happier!The expert tips were so helpful. The debth of color is so rich and the tone is just beautiful. Do purchase the kit with the clips, timer, and the cape, makes everything very easy and the shampoo and conditioner are so luxurious. Finally I have the color I've always wanted! 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Was very pleased with the results I love the colour and my hair looks good evenWas very pleased with the results I love the colour and my hair looks good even my hairdresser notice as well so thankyou 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Love the colorEasy to use and shorter processing time than other hair color 0 de 0 personas encontraron este comentario útil. ¿Y tú? |