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Color Set
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66,689 Verificado Comentarios de clientes |
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grey hairwell like every other item to colour my hair the grey hair along the side temple even though I kept the colour on for 40 mins like asked didn't work...the grey are back and not sure if I will reorder. I liked the colour but thought it would work on those greys but it didn't. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosVicky - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
Still not what I wantToo dark! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSuzette - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |
I still have grays!!Went in yesterday to the Hollywood eSalon. Angelynn was friendly and applied Light Brown custom color to my roots + emulsion to the rest. The setting time was 30 minutes. After I was washed and blow dried I noticed one hair that seemed like it was still gray. Since Angelynn had to leave before my appointment was complete, the other girl working there finished me up and said that maybe the setting time should have been longer. Okay its only one gray hair...I figured I could live with it....until...I got out into the sunlight!! There they were shining bright and gray in the sunlight...a whole group of gray strands around the front part of my hair!!! I truly was disappointed to see so many grays were still there. My parking validation was up so I didn't have time to go back in and show the colorist. I would upload a pic of all the grays that are still in my hair if I could. Least to say, I am not 100% satisfied. Hope eSalon reads this review and tries to correct this experience because I really did want this to work out. Sincerely, Disappointed in Hollywood. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosGabriella - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Wrong Color; Didn't make a differenceI followed the instructions almost exactly as described but left it in like 5 minutes longer because it didn't do much for my strand test. Luckily I don't hate the result (which is just slight purply undertones, and my tiny bits of ombre left over are the same shade as the rest of my head). But, I was expecting red/copper, not brown with a bit of purple. Will not be ordering again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosGenevieve - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help! |
Worst customer serviceI have tried to adjust my color two times and both times I’ve had the worst luck of speaking to reps that are very unfriendly and I end up canceling the service. I have a friend that tried ordering for the first time and the representative was very unfriendly. He wouldn’t listen to what she wanted just like the reps that I’ve had the unpleasant experience of talking to. They’re very unfriendly and obnoxious. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMayra - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! You are fully covered by our Color Happiness Guarantee and a color expert will be reaching out shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |
Wanted VioletThe color I got had no sign of purple at all. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosApril - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
Easy and simpleHaving used eSalon for a while now, I have to say how surprised I am by the easy and simplicity of the products. Follow the comprehensive instructions and you are practically guaranteed a perfect result each time. Having tweaked my starting colour slightly, I have found the perfect colour for me, with lots of people commenting on how good my hair looks. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Wonderful productsThe color system package is great. Having all the required items in one package is so convenient. I love the way my hair feels, so soft and luxurious after use. The color is amazing too. I was going for color to cover some grey and be the same as my original color and it is amazingly close. This is an excellent product! 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Just what I wanted!I have received many compliments on my new color! I love it! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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colorI love the color, it looks so natural and feels great.. Thank you.. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |