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Color Set
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66,689 Verificado Comentarios de clientes |
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Unreal, So happy!At first I was worried, will I be able to make this looks like a salon if not better. This is definitely not a box color from your local retail store. Very impressed, my color came out great. It was slightly darker then what I been use to, however it looks healthy, shinny, no loud or harsh smells after. I will be a returned customer. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Almost...Almost the right colour for my roots... Very good will definitely order again just beware of the very strong chemical smell... Make sure you have good ventilation 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Customer colorHave been using this for months. Covers grey well. Only complaint I have is that I have long, thick hair and there isn’t enough product to cover endsand scalp 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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I like it ,but I want to cancel.I like it .but I like to cancel. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Color was darker than expectedI ordered a medium brown and it was much darker than I expected it to be. The coverage and everything else about it was nice, but I wasn't happy with the color. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSarah - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Will try one more timeI absolutely love the color but I was not thrilled with how the product made my hair feel while coloring. When rinsing my hair was very goopy and dry feeling like I had overproccesed it 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBrandi - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Damaged.Upon opening box, one of the developers had spilled all inside the box. Everything was soaked in developer. Also did not receive color application brush. For first time user I'm very disatisified! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSheila - We truly appreciate your feedback. Upon reviewing your account, we see that a Color Specialist has emailed you to resolve this matter. Please let us know if there is anything else we can do to help! |
Color faded fast to an orangey BrownMy greys are still grey and the brown faded to an orangey green (didn’t think that color was even possible). Won’t be ordering again. I wish it would have worked because I hate spending tons of money at the salon but I guess it’s worth it to not have it look this bad. Going to salon for a fix tomorrow. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKelly - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not at all the colour I wanted, but everything else is fabulousThe product is really easy to put together and apply. The packaging is lovely, and I loved all the extras. However, I wanted to go more ginger, I had some baylayage already. I now have an even mid brown tone, all my highlights have gone, my hair is as dark as my roots all the way down, and still no ginger, not even Auburn. As I say, loved the service a d packaging, but will not be using again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSian - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Did not cover greyVery disappointed in results. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLouise - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help! |