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Color Set
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66,689 Verificado Comentarios de clientes |
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Very bad service - please cancel immediatelyI am really cross. I wanted to try a one-off colour and had no idea that I signed up monthly. I only realized when I received another box. Please note this is only the second one I have received so I am not happy that I have paid for three. I would like this canceled immediately and will be taking action up against you with my bank. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKatie - Thank you for your feedback. We apologize for any confusion with your account. We're always looking to improve our service and products, and truly value everything our clients say. We want to make this right so please look out for an email from us with a resolution! |
Damaged during deliveryReceived the package and the developer all leaked out. The top was almost totally unscrewed therefore I am unable to use this product. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCheryl - Thank you for your feedback. We apologize for the disappointing experience you had with receiving your damaged order. We're always looking to improve our service and products, and truly value everything our clients say. We would like to make things right so please be on the look out for an email from us with a resolution. |
I keep asking for lighter and I keep getting darkI’m not sure why I just keep getting a super dark brown when I’ve asked each time for several shades lighter? I hoped third time would be a charm so I kept my order coming and even added the highlights this time. BIG mistake. Not only do I once again have super dark brown hair (black almost) now I have atrocious bright red streaks!! I followed the instructions exactly, since I know these things can go wrong. And I’m not new to the highlighting at home game either. I often got compliments on my previous color and highlight set, but they got discontinued. Now I have to hide my hair until I can recolor it after work tomorrow! I really wish this all would have worked for me because I do enjoy the convenience of having color delivered to me. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTina - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
2nd time and very happyReviewing my second order of the colour set and cannot be happier. My first was with Colorfill technique, as I had very light full-head highlighted hair, so had to fill in the colour to achieve my desired medium blonde. That was 7 weeks ago and it washed out really well, without a visible line between my highlighted hair, my own roots (I had about 1.5cm before first esalon), and the roots that have grown out since. This second order was Roots + Ends, and it was again very easy to apply, the dye doesn't smell (mine is Demi-Permanent ammonia-free), and looks like glossy oil. The result is vibrant Warm Beige Medium Blonde, my own 3cm naturally medium blonde roots have been blended very well with the lighter previously highlighted hair. The colour has been adjusted to include a bit of ash and looks exactly how I described it in my adjustment request - a bit of caramel, a bit of beige, a bit like antique blonde. For the next order, I will either keep the same colour, or adjust to Cool Beige. Very happy with the whole service and would highly recommend. 149 de 155 personas encontraron este comentario útil. ¿Y tú? |
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Sorry stylist, I found eSalon!!!I was a little skeptical at first, how was this any different than store bought color. Let me tell you how I could not have been more wrong! The color isn't itchy, doesn't stain your skin like store bought color, doesn't smell like you spilt a bucket of chemicals on your head and best of all...the color is spot on perfect!! The color remover towelette is the best I've used by far. Good job eSalon!! You've earned my continued business!! 140 de 147 personas encontraron este comentario útil. ¿Y tú? |
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Time and patienceIt took time and patience, but an E Salon stylist worked with me, month after month, and now I have my perfect color, tint, and products that make me very Happy! Thank you E-salon. I will never go back to the drugstore box. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Great productI love the color. My hair has never been so soft after coloring. No more drugstore color for me! 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Luv luv luvLuv hair color perfect for me. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Love the product.Easy to apply. Doesn’t burn or irritate. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Fabulous!!I followed the directions, and just did the roots and the emulsion, and I am thrilled with the results. My hair lightens a lot in the summer months from, I assume, the water from swimming, and then, after a few weeks of not swimming, I have darker roots with a few gray strands. In the fall/winer months, I do choose to lighten my roots, however lately, I haven't been wanting my roots as light as the rest of my hair. I want them to blend, and be a little darker, so I do not have to color as much. My results from my 1st use are PERFECT!!! I am hooked. Thank you!!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |