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Custom Color Set
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67,063 Verified Client Reviews |
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RootsDid not cover all my roots still shows my grays and my roots look ashy green.. going to a family reunion next weekend with green hair really disappointed. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHeather - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Bit too darkThe first order seemed to be much lighter. I didn’t actually use the second order as I was just trying the service out. I used the 3rd order and it is much darker than the original. I have naturally red hair, more towards the auburn copper side and now my hair is brunette, no red at all. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHi Katherine! We are so sorry to hear that your color hasn't met your expectations. Please check your emails, we just got back to you to help you further. |
Not enough red too much blackIt doesn't even cover the greys and isn't enough for my hair 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsRebecca - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Didn’t receive my colorTried to contact costumer service several times, never got an answer, still waiting for my color! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Amanda! We are so sorry to hear that you are still waiting on your eSalon order. Please check your emails, we just got back to you to help you further. |
Missing PurpleThis new color formula was really disappointing. The purple tint was missing, the color was just a mid-brown tone. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLeanne - We're so sorry to hear you were disappointed with your recent color application. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback! |
Quality productsEasy ordering, easy to use. Got the color I wanted. 1 of 1 people found this review helpful. Did you? |
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EasyEasy to do nice color 0 of 0 people found this review helpful. Did you? |
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A beautiful auburnI got a beautiful auburn hair color( the color I wanted), adding to that the color is uniform on roots ans ends I will write another review after two weeks to give an update Thank you stefanie ! 0 of 0 people found this review helpful. Did you? |
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Love the colorJust wish it had better Grey coverage. 1 of 1 people found this review helpful. Did you? |
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This dye did not work.After using this to cover my last dye that was more red than I wanted each time I washed my hair the towel used to dry it came off covered in dye. The result is I am back to the red that I wanted to cover. My daughter who studied hairdressing at college applied it so I know that it was done correctly. She dyes the hair of 4 members of my family and this is the first time.this has ever happened to anyone. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsSHIRLEY S. - Thank you for your feedback! We’re so sorry to hear that you were disappointed by the results of your colour application. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair colour goals. Our Colour Experts have been in contact via email and will be happy to assist in this process. Please check your inbox for more details. |