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Color Set
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66,689 Verificado Comentarios de clientes |
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Custom Hair ColorThe color that was sent to me was very close to what I was looking for. The only problem was as I washed my hair after coloring, it got a little too red. Taking some of the red out will make it perfect. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Great ColorThis is my second time ever coloring my hair. The first time was grocery store box color that only covered my gray hair for a few weeks. I do not have a lot of grays, but this color did cover them all. I definitely noticed a buildup that was difficult to wash out. I was in a hurry so I ended up leaving it wet and not washing it again until the next day. I got most of it out the second wash with a little bit of a greasy feel left. However, I do love the look and would purchase again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Not responsiveI’ve emailed my feedback on the color and how It lifted my roots resulting in lighter roots and darker ends. I’ve emailed twice, they provided me with an account credit but my colorists hasn’t adjusted my color and the second order also provided me with the same results. I don’t recommend I’m now receiving my third order and after my email I was surprised to see the color is still the same... 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCrystal - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Eeeek!MY HAIR IS ORANGE! NOT GOOD. NOW I HAVE TO GO TO A SALON TO TRY AND MAKE THIS A NORMAL. OR FACISIMILE OF NORMAL COLOR! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCathy - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
I asked for brown - I got blondI asked for light brown- I said. Am a brunette not a blond. The container says blond. The lady I spoke to tried to convince me to go for what they sent because brown may be too dark. I didn't want dark brown. I wanted brown. A warm brown. Since the person I spoke to was adamant about giving me dark blond-I said to cancel my future orders. And now I find out I cannot return as it is hazardous. Then the lady said I have to pay S&H I said you sent me blond- I did not order blond. I am keeping this container as post office says it is hazardous. So I have to throw it away. It is not right I am paying for a product I cannot even return when your company sent the wrong color. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosClingan - Thank you for your feedback. We apologize for the disappointing experience you had with our service. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Too darkIm so confused as to why my hair keeps getting darker rather than lighter...i give up😥 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRhonda - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |
Best everI have been using this service for a little over 6 months now and I absolutely love it. my hair is always the same color with a healthy shine!!!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Amazing custom kit!Hi! I wanted to say I luv my custom colour kit. I went from lookin entirely old and grey to fabulously chic with dark pearlised brown and violet hint. Love the price, ability to upload photos for my stylist to see, and I never have to worry when it’s time to touch up with the dependability of auto shipping, thank you! My only small complaint, is I wish an application brush was included but I’ve ordered one for next time. xF 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Color was perfectI loved the color. The whole process went smoothly. Will definitely buy again from eSalon! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Loved itThe color was exactly what I wanted. Also, it has amazing staying power and I chose demi permanent 0 de 0 personas encontraron este comentario útil. ¿Y tú? |