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Color Set
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66,689 Verificado Comentarios de clientes |
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Color didn't take and left hair nasty and greasy.I am very disappointed. I was very excited about using this product. My hair is the exact same color. The color didnt take at all. Plus on top of that my hair is very greasy and so nasty I am home from work today. Will never buy this product again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLisa - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Good product, wrong color and beware of auto refillThe product overall was good quality. The color I chose was just way too dark for me even though it was the same color I buy from Wella. I did not send a picture in. I wished I would/could have made another color choice before realizing I was on auto refill. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Shauna. Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |
Ruined my hairProceed with caution. I am just recovering from using this product. My hairstylist (who does not color my hair) was shocked by how processed, dry, and fragile my hair had become. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Sarah. Thank you for contacting us. We are so sorry to hear that your hair has been feeling dry and fragile! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Hair color leaving sticky residueI always have a problem with it not wanting to rinse out completely. Takes several washings and days later before my hair feels soft again. Disappointed in product. Thanks 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Janna. We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
DID NOT COVER GRAY. KIND OF DULL.left gray hair. dull color. Expensive considering I was going 6-7 weeks and buying from walgreens. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Jeri. Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
Color not what I expectedI ordered a dark brown, natural golden color. It was all dark, with no golden at all. I followed the directions, but the color has no life to it. My hair is much drier and frizzier now. Regular box colors from the store have given me better results. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKaren - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |
Outstanding!!For the FIRST time that I can remember, I don't dread coloring my hair! The hair coloring kit is amazing. All the necessary tools and instructions are included. My conversations with the professionals at eSalon via email and phone have been extremely positive and very helpful. The Colorists answered all of my questions with confidence and it was clear to me that these colorists are well educated and know their business. After discussing my hair color goals with an eSalon professional, I am confident my ultimate hair color is easily within reach. Along with my next shipment of hair color I will be receiving the light kit. After seeing the results from applying my own hair color, I see no reason why I can't apply highlights as well!! I recommend watching any relevant "how to" videos that are available. Watching the video on how to apply the light kit highlights was what made me want to order the light kit! I am impressed with the overall pricing of the products. The introductory pricing for other products besides the basic hair color kit is fantastic. It gives you that incentive to add another "layer" to your hair care/color regimen making the experience even more individualized. Now I actually look forward to seeing my gray roots! It means I get to color my hair with ease and confidence knowing my results will be amazing!! 10 de 12 personas encontraron este comentario útil. ¿Y tú? |
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Much better!!!I'm really happy with the color. I was red for years and wanted to go back to my natural brown, only to discover more gray than I ever thought I'd expect. After my haircut next week, I'm so looking forward to highlighting it. It's short so it shouldn't be a huge project! But the brown I got is great. My first time was just too dark, but it's great now! Thanks so much! 2 de 2 personas encontraron este comentario útil. ¿Y tú? |
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PerfectionPerfection! Love, love my color! Can't wait for my next box. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Wonderful colourWonderful product. It was so easy to use even as a novice I achieved a beautiful colour. The instruction were really detailed and led me step by step. I bought the accessories for the 1st colour, which I highly recommend, and they are all reusable for my explan. No more shocks at the hair dressers as to how the colour they use is going to turn out. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |