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Custom Color Set
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67,063 Verified Client Reviews |
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Root colour perfect ends too redRoot colour perfect copper however the ends that were previously hi lighted are red not copper 🙈 0 of 0 people found this review helpful. Did you? |
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Quality decreased dramaticallyLats 2 batches were really bad. This last one in particular. Extreme pigment, so much more than other times and literally zero coverage. I actually want a refund. My grays are still showing which never happened before. Using this for years. I thought last batch was a dud but no you must have changed something as the quality is simply shit. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Jasmina: We are so sorry to hear that your color hasn't met your expectations. Please check your emails, we just got back to you to help you further. |
DisasterAfter applying the paste on to the hair, I closed the cap of the bottle. After 10 seconds, the bottle got hot and explored. The color splashed all over to my white walls in my bathroom. I did not shake the bottle or nothing, and it went hot and bloated. It is very weird and dangerous. Will never use this product again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBetty - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your experience. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Too expensive, now better than SallysNot worth the expense 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsInez - We’re truly sorry that our color did not meet your expectations. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Amazed!As a 1st time user I was skeptical but hopeful. Well the results shocked and amazed me! I could not believe how spot on the color was plus the incredible shine, and It covered my gray completely. No more spending $200-$300 at the hairdresser when eSalon does it better. 5 of 5 people found this review helpful. Did you? |
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Great productJust what I wanted. Just makes my normal colour more vibrant 0 of 0 people found this review helpful. Did you? |
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Color ChangeThis color is much better than the 1 st color. I am disappointed that the color washes off around my face with 1 st wash. I don’t think it covers the gray as well . 0 of 0 people found this review helpful. Did you? |
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Shampoo changedThe shampoo that came with the most recent esalon order was different…a clear rather than creamy shampoo. I did not like it. I never use clarifying shampoos. They are drying to my hair. 0 of 0 people found this review helpful. Did you? |
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Very badIt didn’t helped, the color was supposed to be darkest brown but it looks like light brown and it does not even cover my grey hair. Very disappointed 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSue - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
My first trial purchaseI am very satisfied about the root but for ends it really didn't worked for me as I have black asian hair 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRekha - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |