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Custom Color Set
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66,566 Verified Client Reviews |
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Hair DyeHaven't found the miracle hair dye yet!! 0 of 0 people found this review helpful. Did you? |
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User BewareI'm confident that eSalon works well for most people. Otherwise, they would not be in business. However, my hair was growing out. I had 2-inches of white gray at the root and dark ash blonde on the ends. I advised the color consultant that wanted to go lighter and even sent pics of my hair when it was professionally colored at a salon. I was advised to use Color Oops to remove all color. The end result was rather orange. The colorist advised "not to worry" - I even asked if I should use Color Oops again and I was advise "no, that's not necessary." After coloring my hair, the roots are light blond and the ends are dark dark blonde with a nice brassy touch. It is very interesting to note that I contact Madison Reed first about their color and was told quite bluntly that they would not sell me product because I need to see a professional colorist locally to obtain the correct coloration and healthy look I needed. eSalon took the same information that I provided Madison Reed and said their produce could achieve the desire results. I advise eSalon that in the future, they should be ore like Madison Reed and deny selling the color to a customer when they know it will not turn out well. I should have listened to Madison Reed and stopped there. Now I have to go to a local salon and have to color stripped and recolored. I could have saved myself time and money if I had not used eSalon. Live and learn. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPamela - We're sorry that your color did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. It also looks like you have spoken to one of our colorists and have been able to review your color together. We look forward to crafting your reformulation. |
None lasting colorThe color washed out fast. Was not any. Better then the hair dye sold at the store. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarlena - We apologize that your color results faded faster than you were expecting. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
custom hair colorwhen I first start using your hair color, it lasted 4 weeks. my gray hair is now showing within two weeks of coloring. I extended my shipping date with eSalon, in order to find other product that will keep my color stay longer. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEna - We apologize that your color results faded faster than you were expecting. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Colors gray about the same as LorealI was excited to give this color treatment a try, I am 51 and a brunette, I have been coloring my hair for years with Loreal and occasionally other brands. Perfect 10 (which I leave on my hair longer than 10 minutes, about 20) seems to be the best for me for all over color. I also do root touch up (Clairol) in between sometimes. I tried this brand and listed the stubborn gray as my main factor in the description process, I followed the directions perfectly (did not leave on longer, since they new the issue) the color did not cover my gray and I had to do a root touch up immediately following this brand. Did not work for me, hope it works for others. Best suggestion is if you are going to give it a try, and you are coloring because of gray roots, leave it on longer as you would a store brand. Good luck to you, it was not for me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKatherine- Thank you for contacting us and sharing your feedback. We apologize that your initial hair color did not provide the coverage you were looking for. We see that your Colorist has addressed your concerns and adjusted your order based on your feedback. We hope that this reformulated color provided the results you were expecting! |
Red BrownThis color is highlighting golden highlights again. I'm looking for a red brown color - I want a more auburn highlight. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMary Jo - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
2.5 stars. Love the color hate the way my hair feelsLet me just say I love this color. It is everything I've ever wanted. With that said... the 1st time I used it, my color felt Nasty greasy and weighed down. I spoke to a customer representative and they said, oh you just didn't rinse good enough. Okay, I rinsed same as always but maybe this requires more. So, I just did my hair again yesterday following step by step. I rinsed my hair for 20 min scrubbing and squeezing till every last drip of color was gone than I shampooed with shampoo provided. I could see oils at base of my shower. My hair is still nasty. I grab baby shampoo and shampoo again.... still nasty... I grab more baby shampoo and my personal shampoo and shampoo again. STILL NASTY! I rinsed rinsed and rinsed some more, STILL NASTY!!! Today at work, my hair is in a pony tail bc it looks and feels like I soaked it in a bottle of oil. Love the color, hate the rest! I just cancelled my reorder from now on. The only product that ever did this to my hair was the loreal mouse reusable dye. Ill stick to my Clairol from now on. It's not ever the exact color I want, but it's cheaper and doesn't leave me looking like a grease monkey :-( 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSamantha - We’re sorry that the color left your hair feeling gummy. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Not satisfied with orange-ish resultsAfter my 2nd use, my hair has a reddish-orange tint. I'm discontinuing use. Thank you. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGary- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Way too lightI have dark brown hair and this made my roots look like a copper penny...not so hot compared to the rest of my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTracy - We’re sorry that your hair color came out uneven. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
my hair came out looking like a copper pennythe product is a very good product - hides all the greys and was easy to apply. the odor was sooo intense, not good for people with liver problems to breathe in all the fumes. really don't know what chemical it was thou. the colorist changed my color and I spent my weekend washing my hair over and over again just to tone down the red copper penny color. Plus the roots are so much darker than the rest of my hair. It definitely looks like a bad home dye job. I had asked for brown with highlights but now I have pale pink blond with reddish copper dark roots!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsL - We’re sorry that your hair color came out uneven and brighter than you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation formulated to even out and tone down your color. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation. |