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Custom Color Set
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66,934 Verified Client Reviews |
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I love the roots, but NOT the restI’m not very happy with my hair color. I absolutely LOVE the color of the roots, but the rest is what I’m not happy with. I wanted this all one color. PLEASE HELP! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGeneva - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Twice now... :-(This is twice now that the product has not given me a consistent all over color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLynda - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and we have sent you an email to get this resolved for you. We appreciate you reaching out! |
HorribleI tried it twice and both times came out WAY too dark, even though second time was supposedly formulated to be lighter. The customer service is horrible! It took me weeks to get my color changed. They are very slow to respond sometimes. I emailed them about my color being way too dark and they canceled my shipments, no offer of a refund, no help, no nothing. What a ripoff. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKristin - Thank you for your feedback. We apologize for the disappointing experience you had with our customized hair color. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
To dark should be dark blondeI asked for dark blonde and the box said dark blonde but it is horrible . It's brown with red in it much to dark for my skin color. Help! I think you have my email address 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPamela - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Custom Hair ColourI love my custom hair colour because it is the right colour choice for me. It has easy to follow instructions and most of all the end result: glossy manageable beautiful hair. 0 of 0 people found this review helpful. Did you? |
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Custom coloreSalon's customized color has achieved what the salon and store bought brands cannot. I have always struggled fining a color that did not make my hair "brassy." Now I've found it. 0 of 0 people found this review helpful. Did you? |
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Custom hair colorI love the brightness, sheen and color. It is easy to use and I feel like I had it professionally done. 0 of 0 people found this review helpful. Did you? |
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NicrI love this color product easy to use 0 of 0 people found this review helpful. Did you? |
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New colorI ordered & I received my color within a few days. It is so easy to use & I am in love with the new color they made for me. It is a beautiful & vibrant color! I have very short hair & going to the salon every 4 to 5 weeks gets very expensive. Thank you, I will continue to use esalon! They save the expense of the salon & make the color you are looking for. 0 of 0 people found this review helpful. Did you? |
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Bolder and brighterThanks for the latest color update/modification. My ends and roots are more color-consistent but I still have nice shiny streaks on the outer layers. I was a little concerned at the difference in the color formula after it was mixed (more pink than red) but the end result was great. Even my grandson complimented the different bolder shade. Great job! 0 of 0 people found this review helpful. Did you? |