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Color Set
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66,934 Verificado Comentarios de clientes |
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My hair broke offThe ammonia is too strong. My hair broke in half when washing and was so damaged from the color I had to put three heavy conditioners to help it. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosFrannie- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our experts to resolve your concern. Please let us know if there is anything else we can do to help! |
I did not care for this color set at all.The color is dark copper brown, it looks pretty in the picture, but on me it looks terrible. My roots turned a bright auburn red and the rest of my hair is brown, it looks nothing like the picture :( 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMisty- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Too goldToo golden Want more neutral /ash /beige tones 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAnna- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals! |
disappointedI have colored my hair for years, so I know what I am doing. However, you need another set of hands doing it with the brush and two bottles when you are supposed to separate your hair into sections, do your ends separately and then blend everything together. It was very hard for me and when I used the shampoo/conditioner that was sent in the package, my hair felt greasy not clean, I ended up having to wash it again the next morning. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPeggy- Thank you for your feedback! We are sorry to hear that your found the at-home coloring process difficult, and it can take some practice to get your technique just right. Our team of licensed colorists are here for you every step of the way. Please feel free to contact [email protected] or call for tips and tricks. We appreciate your time and feedback! |
MediocreThe smell was so intense I gassed my family out of the house for an hour. Hair feels dull now, and easily tangles. The color looks alright but definitely faded after the first wash. I missed some spots but I was rushing due to the smell. Would not use again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKelly- Thank you for your feedback! We're sorry to hear that our product did not meet your expectations! The scent of our product can be a bit stronger than standard color, as our product is freshly mixed and does not sit on the shelves for months at a time as most color does. For this reason, we always recommend applying in well-ventilated areas wherever possible. Please keep an eye on your email for further information from us. We appreciate you working with us to help achieve your color goals at home! |
The love is gone!Did not cover grays well, if at all with last 4 colorings. Color faded and lackluster within 2 days. Nothing changed with hair care routine and only use sulfate and paraben free products on natural hair. Receiving more suggestions for maintenance product up-sale, however. Sure hope this wasn't all some gimmick to get me hooked on what I thought was a quality product; only to find out they've scaled back on quality to dig hook in for quantity! will be dropping if next order does not produce results. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosWendy- We’re so sorry to hear that you were disappointed by the results of your recent color applications. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps and tips and tricks for better gray coverage! We truly appreciate your feedback. |
AwfulI received a package for roots only which was not at all what I wanted esalons questions do not give you options and I don’t like how it’s set up. I called to inform them that I was unhappy and the process to getting them to fix it is not easy. I am a very unhappy customer esalon does not communicate well enough to know what the customer wants. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMelissa- Thank you for your feedback! We're so sorry to hear that you were disappointed in your eSalon experience. It appears that you had selected a root touch-up only when completing your profile. We do apologize if there was any confusion when completing the custom color profile. We ask a set of comprehensive questions that help give our team an understanding of your needs, and we strive to make this completing this profile as easy and hassle-free as possible. We are always happy to work with you to adjust according to your needs, and we see that you have spoken with a representative to help resolve things for you. Please feel free to reach out if you need any further assistance! |
Color offI used to love esalon but between getting an order that I had to get corrected and then getting the exact same formula the next time (that I tossed instead of using) and combined with the service I received after, my view on the products and company have been heavily altered. I hope that my experience is an exception instead of the norm. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAnnie- Thank you for your feedback! We are so sorry to hear that you were disappointed in your eSalon experience. We are always happy to work with you to adjust based on your needs, and it appears that we did attempt to reach out to you multiple times without response. Please keep an eye on your email for a message from us shortly to help resolve this for you. Thank you for reaching out! |
Best hair dye I have ever triedI have been trying for what seems like forever to find a hair dye that is the same colour as I had when I was naturally a redhead in my younger years. I have now found it. Even my gray hair has gone. Not sure yet if it will come through again. Only time will tell. Thank you so much eSalon, it is perfect. Had to pay import tax the second time I was sent the products, however eSalon credited the cost to my account. Thank you again. It’s now 27th Jan 2019 and am even more in love with my colour than 6 months ago. I have asked for 2 adjustments and every time the changes were just as I asked. My colour is absolutely gorgeous and the greys only appear with the hair regrowth Thank you esalon. 10 de 11 personas encontraron este comentario útil. ¿Y tú? |
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Wonderful!I have spent so much money over the years at a stylist! I decided to try eSalon as I am now on a fixed budget. I love it! My hair is gray and the color works great! I even have some highlights because of the gray being lighter than the rest of my hair. I recommend this product to all women who are turning gray. You will love it too! 1 de 1 personas encontraron este comentario útil. ¿Y tú? |