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Color Set
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66,934 Verificado Comentarios de clientes |
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Gave 1 star because can give less.Tried company years ago. Believe in giving second chances. This time their color expert did worse. Not sure how that was possible but she did. No fixing this embarrassing to go out it is that bad. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLorna - We’re sorry that your color formulation came out darker than you were expecting. Since you were unhappy with your results, we have refunded you for your color, per our Satisfaction Guarantee. We would love to discuss how we can improve your eSalon experience, so we will be reaching out to you shortly to assist you further. |
Didn't like itMade my hair red 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAmy - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
I love this product, but...I’ve been using esalon for a couple of years now and I love it, except for one thing. Like many others have said, it is nearly impossible to rinse out. It leaves a waxy clumpy film that takes 5 + washes to finally get out. I keep hoping that they will fix the problem because so many have complained about it, but so far no luck. I am going to try a different company and see if I can get the same great results without the rinsing problem. Hopefully esalon can fix it soon! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKim - We’re sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling waxy. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
not good coverage on graysThe color is fine but unfortunately doesn’t work well on the grays... didn’t cover much... 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNatalia - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Love love love ❤️At first I was hesitant to buy color online since I always go to a salon, however I ordered esalon and absolutely love it .. I was tired of paying salon prices every three weeks to just cover the gray .. I did it at the comfort and convenience at home and the videos were fantastic .. it was easy to follow .. the products alone were great , the. Clips, the brushes, the timer , the cape and the bowl .. I ordered the cape separately but worth every penny .. it’s made very well ..I ordered the darkest brown color and it matched perfectly .. the product left my hair healthy and shiny as if I just walked out of the salon without the price. I even called customer service to speak to a representative and they were phenomenal and sooo helpful . I will definitely be ordering again .. hope this was helpful .. enjoy 😊 158 de 170 personas encontraron este comentario útil. ¿Y tú? |
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My colorist is a genius!Ok first of all, a shout out to my colorist! You r the bomb! At first I thought it mightve been too dark almost fearing it was ashy tone n I cant have ash tone in my hair bec I have reddish blonde n it blended quite beautifully. Im sticking to this product bec it doesnt smell badly, its good to my hair as my hair came out soft n shiny n the price is the best! Thank u... 5 de 5 personas encontraron este comentario útil. ¿Y tú? |
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A Perfect Adjustment!I have very color-resistant gray hair, It seemed like my gray roots were growing in faster than before, so I mentioned this to my colorist, Danielle, who suggested going a shade darker. I went with it, and it has been so much better, I'm really pleased! She changed my color from medium to dark blonde, which doesn't sound like a big change, but my gray coverage lasts longer and my color is a bit richer too. Thanks Danielle! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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My colorWas amazing I’m very happy with the color and the feeling of my hair it doesn’t feel as dry 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Spot on colorI loved the color! Instructions were easy to follow. The kit was complete. I guess the only downer was the ammonia smell. I would recommend this product. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Just what I asked forThe color that what sent was just what I asked for. Thank you! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |