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Color Set
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66,934 Verificado Comentarios de clientes |
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Darkest BrownAbsolutely delighted with the colour provided. I was worried the colour would be too dark but it came out rich, bright, shiny and luxurious. The product arrived beautifully packaged. I love the personal touches. Easy directions. Great stain guard. The product itself has minimal odour. I was pleasantly surprised how easy it was to rinse out. The shampoo and conditioner supplied was great quality. The stain remover worked perfectly. My hair did not feel damaged or processed. My hair is low-porosity and very difficult to absorb colour. This provided excellent coverage. I’m thrilled with the results. I’m so happy I took this chance...... 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Still orangey and brassy sigh.Thank you for adjusting the color. I like it better and it covers gray better so far. The color on the roots is still a bit orangey and brassy however the color to the rest of the hair (length and ends) I like a lot. It looks like what I hoped a dark ash blonde would look like. Any ideas on what to do to avoid so much brassy orange at the roots? I appreciate your assistance. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMichele - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
Nice color, straw-like hairI liked the color and all of the tips that were available for me to apply the color correctly. In fact, your customer service is top-notch. What I didn't like was how frizzy and straw-like my hair felt after coloring. Since my hair is naturally curly and coarse, I need something that makes my hair feel more soft and conditioned after coloring. The color itself was just a tad light. It colored the gray roots, but didn't match the rest of my hair (This has happened before when using other hair color products.), so I still have roots, they're just light brown. The rest of my hair is darker which will mean that I'll have to apply a touch up product to camouflage the roots until I color again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSheryl - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Exactly what I did not wantI wrote in the notes that my hair pulls red. Guess what color my hair is? An ugly brown-red. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKatelynn - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals! |
ColorTo light for me 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNicola - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Nothing like the color I said I wanted.My hair is nothing like the color I ordered. Watse of money! I had to go to Sally Beauty and buy color again to fix it. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJennifer - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
I was so excited to give this hair color a try!I was so disappointed on the outcome, I couldn't wait to shampoo my hair with my reg. shampoo afterward! I'll be staying with my usual home coloring which is much less expensive!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDarlene - We’re so sorry to hear that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Hmm.Honestly I'm not sure what went wrong. The thing I disliked the most was when I washed the color from the strip of hair I tested my color on. Even after I used the shampoo and conditioner provided my hands and that strip of hair were left feeling greasy. Its been years since I last dyed my hair but I dont remember having that issue with boxed dye from the store. I would like to try again but I'm not willing to pay $25 and wait another week for the box to arrive. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLaura - We’re sorry that your custom color left your hair feeling greasy. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Maybe they got confused?Maybe you sent me what color i have an not what color i wanted? i wanted a much lighter copper tone, slightly mohogony and i have the exact color i already had .. and i didnt have any dyed hair ... its basically a dark brown .. cant see any copper at all just a TINY slight tiny ONLY in the sun Very sad 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRisty - We apologize for the disappointing experience. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your profile, we see we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. |
BurningColor wasn’t even close to what I asked for, but that’s ok, cause it washed out in 2 washes, but the worst was the excruciating burning of my scalp for over a week after dying. I’ve done my hair at home several dozen times with multiple brands and this is the first time I’ve ever experienced the burn that this chemical composition put on my skin. Hands, shoulders, back, no exposed skin was safe. I was protected through the dying process, but just rinsing it out and splashing a bit on these parts of my body was enough to leave a burn, even though I showered after the whole thing. I will never use this product again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSummer - We’re truly sorry to hear that you were unhappy with your color and experienced an allergic reaction that could have been caused by our product. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. When you initially informed us of your reaction and dissatisfaction regarding your color, we refunded you for your most recent color. Again, we apologize that you were unhappy with your experience. |