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Custom Color Set
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66,516 Verified Client Reviews |
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Didn’t cover grayDidn’t cover my gray and a dull color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMeah - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Great productI was super nervous to try my colour set after being to the hairdresser for years previously. Today I did it and omg very impressed! The colour is lovely and exactly what I asked for. My hair feels soft and it is shiny also. No greys showing at all. Thank you 🙏🏻 4 of 5 people found this review helpful. Did you? |
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Didn’t cover the white hairI expected more coverage. Next day after applying the color, all white hair was showing . 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsElaene - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Easy and dependableThe set is easy to use. This was my second shipment. After my first I requested some changes and love the results! 0 of 0 people found this review helpful. Did you? |
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Did not cover the white hair!The color set did not cover my white hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsIrina - We are sorry to hear that you were disappointed by the coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Wrong colorI'm sorry, but my hair now has a reddish tent to it. And normally, my hair is almost black. I am very dissatisfied. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTricia - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
My hair looks great!!I adore my custom made color!! This is my 3rd time with my colorist and I love my color!! No more gray by my face and it literally matches my natural color. Thanks Danielle 🥰 1 of 1 people found this review helpful. Did you? |
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Beautiful Color FinallyFinally found the perfect shade of dark brown I was looking for! 0 of 0 people found this review helpful. Did you? |
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Damaged my hairWhen my first box arrived it was missing items and, most importantly, instructions. I followed a friend’s esalon instructions, which didn’t mention that you shouldn’t overlap with previously colored hair. I had a chunk of hair professionally bleached over a year ago, Feb 2024, and my hair was still very healthy, no breaking. However, since using the box and applying to the bleached section of hair, it’s become dry and brittle. I didn’t know there were instructions online as they are near impossible to find. So maybe it’s not entirely on esalon, but the lack of instructions and missing half of my box did not help. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Taylor, We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Never going backI love it so much. Every change I wanted to make was perfectly executed. Bye bye to expensive hair salon visits. 3 of 3 people found this review helpful. Did you? |