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Color Set
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66,903 Verificado Comentarios de clientes |
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Horribly damaged hair after coloring with this kitI am an avid at-home dyer. I have been dying my hair with various products at home for over 15 years. I thought a professional blend suitable for my hair type would be wonderful. I have curly hair and it tends to be a tad on the dryer side in winter months. I prepped my hair with a few hair masks in the weeks prior to dying and followed the instructions to the letter. While attempting to wash the dye from my hair, it felt like each strand was covered in wax and while the roots and very ends were able to be detangled, the mid section of my hair was a rat's nest. I proceeded to utilize the conditioner sent with the kit, but it did NOTHING. I followed up with a hair mask, intense repairing conditioner, and a leave in conditioner, but it still feels like there is wax covering my hair and it is extremely tangled. Pieces continue to fall out (after the huge amount that fell down the drain during the rinse out process). I am worried I may lose even more and end up with a huge, frizzy, ball of horrid hair. 7 de 7 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosErin- We appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Love it!I was very happy to see how professional the packaging was when it arrived. I have very long hair so needed help in application. It was an easy process to follow using the video guides. The only slight drawback was the residue left after using the shampoo and conditioner supplied. My hair felt very "squeaky" and did not dry. I washed it again, in fact several times, before it felt clean but i am more than happy with the results.. My sister who helped me, is ordering herself a colour soon! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Icky conditionerWhile everyone has raved on the color, I needed to wash my hair twice the last couple of times I used the conditioner. The first time I thought I didn't rinse it properly. Last time I thoroughly THOROUGHLY rinsed the conditioner out, with the same effect: as though I had put wax in my hair. It was sticky, gummy and oily looking. I know that I don't have to use it, although it seems that if you package a conditioner with the color it is intended to make your hair look great and prolong the color. Advice? 33 de 39 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLauren- Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly! |
Lil Too RedI was going for a more copper color, & mine turned out more red than copper. The look has been well liked by my friends so far, but next time I'd like to get the color I ordered. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosShelley- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. It appears you ordered a Light Brown Red Copper, which has red as the predominant tone. We are happy to adjust based on your feedback for your next order. You are fully covered by our Color Happiness Guarantee. Upon reviewing your profile, we see that you have already worked with one of our color and care experts to resolve your concern We appreciate you reaching out! |
ColorDid not cover the grey! I don't have that much, but what I do have is in the front & it did not cover. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAlbert- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Didn’t work!Not sure why but this time round the colour just didn’t work at all. Had to leave it a couple of weeks and get it done at the hairdressers. Really really disappointed 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosElaine- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We appreciate your feedback. |
My red hair will not budgeI love the gray and coverage of my roots but my ends will not take the color well :( .. my ends are still reddish 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDawn- Thank you for your feedback on your color. We are so sorry to hear that your desired result has not yet been achieved. Intense red tones can only be masked with hair color. Removing such strong tones typically requires a color correction in a traditional salon. One of our Color Experts has sent you an email to help discuss your color goals and see if we can reformulate to help get you closer to your goals at home. We appreciate you reaching out! |
Very UnsatisfiedPlease tell me how to deactivate my account I do not want any more of ur products EVER 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMichelle- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that your desired result was not achieved. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Customer serviceI received the incorrect color, therefore i called esalon. i was instructed to leave a message. Nobody has yet to return my call. I called esalon again today and was instructed to leave a message and someone will return my call. I will try again. (As far as the product is concerned, I've used the color before and liked it. I had requested a change to my color was assured a change would be made to my next order, however it was not. Hence my reason to contact eSalon) 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosElizabeth- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Poor coloring of my hair and to much workI’m not happy with the outcome of my hair color and the texture of my hair also it was just too much work for me. I no longer want to order any of this product. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDebra- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color and care experts to resolve your concern. Please let us know if there is anything else we can do to help! |