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Custom Color Set
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66,880 Verified Client Reviews |
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Way way too darkI asked for a change in having the red tones removed. The color I received indicates that it is "light brown". I colored my hair yesterday and it is far far too dark. I'm looking for a more golden light brown. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNancy - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |
Terrible qualityI’ve been using this product for 2 years or so. Over the past year I have seen the quality totally deteriorate monthly. The past several orders that I have received have done absolutely nothing for my grey roots (the whole reason for my order,) and this last month was like a complete placebo, I wish I could show you all a picture of my post application hair because it’s clear that this product doesn’t work. My grey hairs at very few and not that complicated, so I am pretty displeased with the fact that this product can’t color them. I NEVER write reviews, but I have just now noticed that it’s “satisfaction garenteed” and I feel like I should have done this months ago. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKristin - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
colorI ordered a red and it came out dark brown. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelissa - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
Second shipmentI was not as happy with the color this time, the color seems darker and it took 8 dAys to get here. The gray coverage did not last long which was a bummer.my hair felt soft though. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDenise - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals! |
Still does not cover resistive gray rootsmy roots are too light, my ends are too dark. They did correct the redness so I have minimal turng red with fading 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPatricia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Great product and serviceI’ve used eSalon colour 3 times now and the colour adjusted to my request without any fuss. Lasts ages too 0 of 0 people found this review helpful. Did you? |
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Love it e.salonLoved the color I last purchased .always like to change an try different browns an esp: chocolate color s . the conditioner an shampoo made my hair feel luxurious an full bodied. 0 of 0 people found this review helpful. Did you? |
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Perfect color and easy to use!I followed the directions exactly and was very happy with the results!!! 0 of 0 people found this review helpful. Did you? |
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ESalon Hair ColorI have been using my custom color for a few months now and are very happy with the results. I was just about to check on my next order 😊 0 of 0 people found this review helpful. Did you? |
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Great Colorand very pleased with results 0 of 0 people found this review helpful. Did you? |