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Color Set
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66,880 Verificado Comentarios de clientes |
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Not pleasedIt only covered the white hair for one week 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAnita- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Color didn’t stayColor faded after couple of washes and then it came back to my regular color after 1month. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJona- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
They don't match what they sayI answered all the questions accurately and this color they made me is 2 shades darker than my hair or the photo they showed me! Thank God I only did my roots. The color on the cheap box at drugstores is more accurate than this. Such a shame. Get 2 shades lighter than they say or you will be very upset! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKaren- We appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color experts to resolve your strand test concern. It appears you had originally selected a color 2 levels darker than your stylists' formulation based on recent comments received. The lighter formulation on the way should better suit your needs. Please note that results will always vary from swatches, and the swatches show the color on someone with all white hair. Each individual's results will vary. Please let us know if there is anything else we can do to help! |
Colour was way too darkI specifically said I didn't want my hair to be dark. I got my package, coloured my hair and it was black. I wrote to eSalon and never heard back from anyone. I will say it covered my grays but I will never order from them again. So much for listening to customer. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDalia- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. It appears a Dark Brown Ash Pearl was selected, and we do not have record of comments regarding your desired depth. We are sorry that your desired result was not achieved, and we are happy to work with you to adjust to better suit your needs. A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
I can’t cancel subscription!I want to cancel subscription. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJo Anne- Thank you for contacting us! We are happy to help. Please keep an eye on your email for further information. We'll be reaching out shortly! |
Won’t use againReally disappointed with this product. I followed the directions and had an incredibly difficult time washing it out of my hair. Washed it 5 times before it was out. Contacted the Company and they suggested I put baking soda in my shampoo to help wash it out. That was not the response I was expecting. Didn’t cover grey well AT ALL - 3 weeks later I have to figure something else out. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMolly- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Wow!!So I waited until yesterday to finally Color my hair. I don’t normally color my hair so the waiting was just out of convenience. I can’t say enough about how amazing it turned out! I absolutely love it! Thank you so much! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Hair colourFantastic colour. Perfect match, not had the right match for along time. Now I have esalon colour fantastic. Beautiful shine my hair looks in great condition to. Thank you esalon. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Loved the CondionerLong lasting, covers grays. Hair is soft not dry. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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love my hairI love the color I received! It was personalized just got me. The application was easy and I love the results! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |