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Lasts longerDearer than some but made to ur own spec and lasts longer than shop bought 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Great productI enjoyed the rich color and the amount of color I received. The stain remover, stain guard and nicer gloves were all perks I appreciated. The only downside was the product burned my head a little (tingling) during the root application as it said to rub it in....I think it would have been fine, if I didn't rub it into my scalp. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Good color / dry hairGood color however am disappointed that I must go through 2 seperate processes to acheive coloring. Is it possible to get one color bottle instead of 2 (1st brown, 2nd red hues) as I often only do my roots (final color desired not only brown) with permanant color and then touch up my ends with a coloring hair mask? 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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First order grately disappointedMy hair is still red, the hair dye smells horrible, and the hair dye got so thick on my hair it was difficult to take the dye out, even with the shampoo sample they sent I had to use my regular shampoo because the dye would not come of. I actually wanted my hair to be caramel blond. Completely unsatisfied. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCristina- Thank you for your feedback! We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! Upon reviewing your account, we see that we spoken with you to resolve your concern. Please feel free to reach out if you need any further assistance! |
BurningThe color creates a Bruno g sensation on my scalp making it very difficult to leave it on for the recommended time. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSarah - We’re truly sorry to hear that you experienced this reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
Cant use allergic to it please remove meI'm highly allergic to it please unsubscribe me ThANK YOU KIMBERLEY DILLON 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKimberley - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
Not what i had in mind at all! WAY TOO STAWBERRY BRIGHT REDWAY TOO STRAWBERRY BRIGHT RED!! Not dark brown with slight hints of copper/red HINTS. THis came out more bright RED/copper with hardly hints of dark brown and now they have adjusted said color and shipped it off already before i could communicate with the color specialists regarding my color. UGHHH yikes!!!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosStacey - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color Way OffI ordered what looked to be a copper red. My hair came a darker brown with mahogany highlights. Not at all what it looked like on the site. I would like to cancel. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCira - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Nice coverage, leaves my hair soft, but turns it redNice product but it turns my hair red. I have asked to change the formula, but my hair is just as red as ever. Time to go back to the salon. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosGina - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback and look forward to helping you reach your desired color! |
Not 100% gray coverageAfter coloring my hair, there were some grays that showed. I followed the instructions provided and did not get the results that esalon promoted. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLuisa - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |