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Color Set
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66,866 Verificado Comentarios de clientes |
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Wears beautifullyDidn't like how it made my hair feel, but the color was spot on. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Lousy customer serviceI wrote you all two or three times complaining about the color thats was mixed up for me. It was not what I wanted, even after the mixer asking me my preference for her clarification. I got warm tones after asking for Ash. Im very upset. Never heard back from anybody!!! Now you have me on a hopeful reorder....I just want my money back. Thanks but no thanks 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCindi- Thank you for reaching out to us! We are unable to locate any emails from you post-coloring. We are sorry to hear that your desired result was not achieved! It appears based on consultation emails that our colorist advised prior to sending your selected shade that your results would be darker and warmer than your desired result, and per your comments stating that you did not believe your roots would be warm and that you wanted to try the shade ordered, we sent this color. We are always happy to help! Please keep an eye on your email. We will be reaching out shortly. |
HorribleI used as directed. It was supposed to be a dark red and it turned out looking like bozo the clown. It was ridiculously pink!! I had to go have it corrected before my next scheduled shift. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTonya - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals! |
Wrong colourToo dark! I have went from my natural light brown sun kissed hair that I could dye any colour to a dark brown I can do nothing with.The photo of the colour I chose was a light purple colour. My hair started off light brown and is now very dark brown and I can’t cannot see any purple. I know I chose a colour from the dark brown section but with my natural hair colour as light brown the photo looked very light purple but the dye was mostly dark brown. I only see a red tint when the light hits it. Very disappointed. I don’t feel that it is made clear on your page that I should only be choosing from the light brown section if I want an accurate colour. I would of got more purple hair from a cheap box from the shop. My hair is closer to black than purple! 2 de 3 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAlice - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
ColorMy hair turned totally grey. It was horrible. I had to use 3 different boxes of other brands of hair color to change it. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSherry - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
DisappointingTerrible coverage Not the quality I expected for the price 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKerry - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Did not cover greysDid not cover greys 😢 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKayleigh - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
ColorNot the right color. Too much red came out. Also the oil did not wash out until 4 times. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKaren - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Nice color, hair feels yuckyI like the color and the kit sent. It was very potent though... chemicals? Also after washing with your shampoo and conditioner my hair dried but felt really oily, dirty. Not sure why. The color is cool a bit darker than I expected but my family likes it. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRachel- Thank you so much for sharing your feedback. We are so sorry to hear about this poor experience with our color. This is not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Great deal!ORIGINAL POST WAS OVER A YEAR AGO. I have always colored my own hair, this color is better than I have ever found on store shelves. My hair feels like silk, the color is deeper and more true. The cost is great and it's so convenient to tell them how often I want it sent to me. One less thing to remember to buy. They will work with you to tweak your color until it's perfect. I've changed mine a few times, now it's my own personal perfect color. I get so many complementary comments. They are so easy to work with, I'm hooked! ***UPDATE!! I LOVE e-salon even more now! They helped me become a very sexy redhead. I am devoted to this brand. I will never go anywhere else for hair products. Simply the BEST! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |